Chief Patient Experience Officer

General Information

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Work Location: Los Angeles, USA Onsite or Remote Fully On-Site Work Schedule Monday-Friday 8am-5pm and as needed on weekends and holidays Posted Date 06/25/2025 Salary Range: $157400 - 380600 Annually Employment Type 2 - Staff: Career Duration Indefinite Job # 25457

Primary Duties and Responsibilities

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At UCLA Health, our people are here for more than a career. They’re committed to elevating the lives of everyone they come into contact with. It’s only possible when you’re passionate about what you do and where you get to do it. As a key member of our team, you’ll be able to use your unique experience to help support positive patient experiences.

The Chief Patient Experience Officer leads the development and execution of strategies that elevate the experience of patients, families, visitors, and staff across UCLA Health. In this high-impact role, you will collaborate closely with executive leadership, physicians, staff, and volunteers to ensure patient-centered care is consistently delivered at the highest standard.

You’ll oversee programs designed to enhance service quality and satisfaction, directly addressing concerns and feedback from patients and families. This includes managing key operational areas that influence the overall patient and guest experience and driving improvements through organization-wide initiatives.

This position reports to the Chief Medical Officer, as well as the Chief Operating Officer, Chief Nursing Officer, and Chief of Operations for the Community Clinic Network.

At UCLA Health, our passion for delivering the highest quality patient care has enabled us to become a world-renowned health system with four award-winning hospitals and more than 270 community clinics throughout Southern California. We’re also home to the world-class medical research and clinical education capabilities of the David Geffen School of Medicine. If you’re looking to play a key role in supporting exceptional patient experiences, join us and enjoy a fulfilling career at UCLA Health.

Salary Range: $157,400-$380,600 per year

 

Job Qualifications

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We’re looking for a compassionate, strategic leader with the following background:

• Bachelor’s degree in a related field or an equivalent combination of education and experience.
• Minimum of 7 years of relevant experience in organizational consulting, patient experience, or healthcare operations leadership.
• Demonstrated expert-level knowledge of clinical operations and healthcare service