Program Manager

 

 

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.  

WHO YOU ARE:

You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies: 

 

In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page

Sound interesting? Read on for more details! 

 

THE ROLE:

We are looking for a passionate and performance-driven Program Manager to join our team in the Los Angeles office. Reporting to the Regional Director, this hybrid role focuses on managing operations that directly impact the quality of services provided to consumers. 

 

Primary Responsibilities:

• Lead, train, and coach the Operations team to achieve organizational goals and deliver quality service.
• Oversee daily business operations, including staffing, compliance, billing, and payroll processes.
• Develop and maintain relationships with referral sources while identifying opportunities for service expansion.
• Monitor key performance indicators (KPIs) and implement strategies to enhance team and program performance.
• Collaborate with the Community Partnerships team on outreach and sales initiatives.

 

This is a hybrid position, coming into the Concord office 1x per week. 

 

WHAT YOU BRING TO THE TABLE:

Qualifications:

• 2+ years of management experience; nonprofit, healthcare, or human services background preferred.
• Strong leadership skills with a focus on motivating and developing teams.
• Proven ability to analyze data, set goals, and implement effective strategies.
• Detail-oriented and highly organized, with strong decision-making skills.
• Comfortable with local travel and available to support emergencies outside normal business hours.

Skills:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Adaptable to changing work volumes and able to meet deadlines effectively.
• Ability to foster a positive and safe work culture aligned with company values.
• Strong problem-solving and conflict-resolution abilities.

 

WHAT WE BRING TO THE TABLE:

 

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion.  Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.  Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County. 

<