Lead Medical Assistant, Internal Medicine, Full-time (Chicago, IL)

Department:

01220 AMG Beverly - Internal Medicine

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

AMG Beverly Internal Medicine Department hours of Operation are Monday through Friday 7:30am - 7:30pm / Saturday 0800-1230pm / No Sundays / No Holidays. Having knowledge of Population Health Index is encouraged. Responsible for daily team operations, direct and in-direct patient care. Demonstrate effective communication and interpersonal skills.

Major Responsibilities:

• Responsible for direct and in-direct patient care, (Clinical responsibilities vary based upon department specialty.)
  •     1)Maintains productivity levels as outlined in departmental standards and goals.
  •     2)Provides clinical coverage as needed by patient volume or work flow. • Assists in direct patient care activities, (which could include office procedures, triage, etc.). • Assists with indirect patient activities, (which could include incoming calls, scheduling appointments, orders tests, etc.). • Serves as an advocate and liaison between patients, staff, physicians and external customers by sharing necessary information to ensure continuity of care.
• Responsible for daily team operations, staffing schedules and works to ensure overall work standards and goals are achieved.
  •     1)Ensures high flexibility of staff to minimize downtime and allow for job rotation while ensuring that effective work balance in the team is maintained.
  •     2)Coordinates staffing schedule and works to address staffing issues providing for coverage when warranted.
  •     3)Carries out process audits to confirm maintenance of standard work.
  •     4)Carries out 6S audits.
  •     5)Actively seeks to drive waste out of the process.
  •     6)Ensures visual management is maintained and shares feedback with team members regularly.
  •     7)Engages and encourages associates while executing process improvement initiatives.
• Under the direction of the department head, manages direct reports’ orientation, training, and performance. Upholds clinic policies and serves as a role model by acting in a manner consistent with Behavior Expectations.
  •     3)Evaluates the need for and develops team/individual training sessions to reinforce standardization, flexibility, and build new skill sets.
  •     4)Under the direction of the department supervisor/manager, conducts hiring, correction and termination activities of direct reports and maintains strict confidentiality standards.
  •     5)Understands and acts in support of department work standards, procedures, initiatives, and continuous process improvement to positively impact Key Result Areas and guides direct reports as appropriate.
  •     6)Consistently recognizes problem situations that require action and proceeds accordingly in a calm, professional manner; demonstrating strong customer service, effective conflict resolution and service recovery skills.
  •     1)Ensures direct reports meet daily, monthly and annual accountabilities as depicted by position job description and department procedures. • Knowledgeable of direct reports accountabilities as outlined in their job description and as they relate to position work standard. • Motivates staff, provides praise and constructive feedback to elicit high levels of productivity. • Provides direction to associates regarding accountability for their actions through verbal counseling, communicating the course of action to the supervisor. • Conducts or participates in annual associate performance reviews; including one-on-one associate conference to clarify results, encourage development and/or explain performance plans and compensation. • Verifies licensure/certification of direct reports to ensure clinical compliance, (RN, LPN, CPR, ARRT, ARDMS, etc.); views original, copies and forwards to HR. • Monitors and ensures compliance with annual competencies; HIPAA, Safety Training, Business Conduct, and OSHA.
  •     2)Responsible for the department orientation and training of new associates under their direction. Con