Customer Service Specialist

<p></p> <h2><u>About Franke</u></h2> <p>Franke is a world leading provider of products and solutions for residential kitchens, professional foodservice and coffee preparation established in 40 countries. At Franke, we want to make everything we do wonderful - from what we manufacture and design, to the way we deal with our partners, customers and each other.</p> <p> </p> <p><u>This role is based in Fabriano (AN), Italy</u> and reports to the Head of European Faber Brand Export Distribution.</p> <p> </p> <h2><u>Main Activities and Responsibilities</u></h2> <p>In your role as a Customer Care Specialist, you will be responsible for the following main activities:</p> <p> </p> <ul> <li>Responsible for order entry/evasion;</li> <li>Follow all phases of shipments and deliveries, managing the documentary part of transportation, customs procedures;</li> <li>Create the customer and consignee code based on the indications received from the Area Manager for the relevant commercial conditions and in collaboration with the Finance department;</li> <li>Maintain contacts with shippers and book vehicles for certain destinations;</li> <li>Responsible for the invoices issue following the exit of goods from the plant, ensuring that the Finance office correctly records invoices and credit notes received from customers for annual contributions/Sales Deductions and that the data and materials received from customers to record such contributions are correct; </li> <li>Manage documentary credits and issues related to the same together with the administrative area and banks;</li> <li>Send, as directed by the responsible AM, updates on new products/codes and changes to customers, informing them of any notices regarding the company (e.g., closed periods);</li> <li>Respond to disputes, handles returns and highlighting of non-payments;</li> <li>Solicit any orders to customers, in cooperation with the AM;</li> <li>Implement ad hoc projects in the commercial area agreed upon with the AM and organize customer visits to Faber headquarters;</li> <li>Collaborate with Turkish sales colleagues (FFT) for productions and shipments from Turkey (if applicable, based on customer/area of responsibility);</li> <li>Valuate and monitor customer forecasts within own area of responsibility in collaboration with the AM, both for budgeting purposes and for production and/or purchasing planning.</li> </ul> <h2><u>Requirements and Competencies</u></h2> <ul> <li>Degree in Languages or Economics or equivalent education;</li> <li>2 – 3 years of experience within Customer Service in international manufacturing companies;</li> <li>Fluent English and Italian (spoken &amp; written). Other languages are a plus;</li> <li>Knowledge of SAP management software or other sales management systems;</li> <li>Excellent interpersonal, problem solving and analytical skills to drive focused actions to reach Business Goals;</li> <li>Optimal communication skills, proactivity will complete the profile;</li> <li>Proficient in all MS Office Applications.</li> </ul> <p>For more information see:  <a href="http://www.franke.com/" target="blank">www.franke.com</a></p> <p><a href="http://linkedin.com/company/franke" target="_blank"></a>  <a href="http://instagram.com/franke_group/" target="_blank"></a>  <a href="http://www.youtube.com/c/frankehomesolutions" target="_blank"></a>  <a href="http://pinterest.com/FrankeGroup/" target="_blank"></a>  <a href="http://www.facebook.com/FrankeHomeSolutions" target="_blank"></a></p> <p></p> <p>Important information for all executive search companies, headhunters and HR consultants</p> <p>The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.</p>