Senior Operations Manager, Accounts (West)

Healthcare providers go into medicine to care for people, but end up losing valuable time each day to admin work and other workplace challenges. Time that could otherwise be spent helping patients. And patients end up suffering as a result. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients so they can focus on doing what matters most: providing care. 

Our innovative suite of software and hardware – augmented by advanced LLM AI, RTLS, and healthcare workflow automations – boosts efficiency across every domain of healthcare, freeing up healthcare providers to spend more of their time caring for patients. Our growing suite of technologies include staff duress alerting, asset tracking, patient elopement, revenue cycle management, clinical documentation and intake, provider copilots, patient engagement and communication, home health, remote patient monitoring, and more.

Today, we support over 250,000 clinicians across hundreds of care sites around the country. And we’re only just getting started: Healthcare’s watershed moment for AI-powered transformation is here – so join us in creating the technology to power healthcare!

About the Role

As a Senior Account Operations Manager at Commure + Athelas, you will play a pivotal role in our Operations team focusing on Revenue-Cycle Management, by working across the whole organization (Product, Eng, Operations, Sales, and Account Management) to define critical business processes. You will have end-to-end ownership - ensuring efficient execution and a seamless onboarding process for clients and driving business metrics and helping lead the team through the next growth phase. This is an incredibly high-visibility, high-impact, high-autonomy role that will quickly expand to cover more and more emergent business problem areas. Successfully navigating and solving our hyper-growth challenges will lead to rapid growth in role and responsibility.

The position is 100% remote but we highly prefer candidates in our Mountain View, CA office or Lehi, UT Offices.

What You'll Do

• Drive client growth through operational optimization and new growth initiatives

• Drive operational metrics (process throughput, defect rate, etc.)

• Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months

• Ensure the efficient and timely execution of all essential aspects of internal operations projects.

• Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.

• Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.

• Breakdown complex, challenging business problems

• Own execution and outcomes

• Understand the business in-and-out to be proactive about solving emerging problems

• Act as the primary point of contact for our largest and most complex accounts representing $1.2 - $1.5M in annual recurring revenue

• Effectively manage client relationships, ensuring satisfaction and maximizing retention

• Help junior members of the team manage their relationships by acting as an escalation point for their clients as needed

• 10-20% travel required

What You Have

• 3-5 years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company

• Experience leading others in client-facing roles

• Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience

• Comfortable working with data and proficiency in SQL + Excel

• Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things

• Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests

• Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust

• Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers

• Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.

• Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices.

  <