Senior Localization Quality Manager

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Spring Health is looking for a solutions-focused Localization Program Manager to support our continued global expansion and strengthening of our existing offerings. This role will report to the Director, Localization and is a full time position that is fully remote. Occasional travel may be required for team or company events. 

What you'll do:

• Solidify Spring Health’s leadership position in offering high quality localized mental health care services globally. 
• Develop, implement, and maintain a robust quality framework, including testing processes and standards.
• Define and track key quality metrics and drive continuous quality improvement across all localized products and content.
• Oversee testing cycles, manage bug reporting/triage, and ensure timely resolution of quality issues with cross-functional teams (e.g., engineering, product, ops).
• Own the creation, maintenance, and enforcement of linguistic assets (TMs, glossaries, style guides, reference materials).
• Track and improve the quality performance of external localization vendors.
• Identify opportunities for automation and tooling integrations specifically for quality and testing workflows.
• Collaborate with stakeholders (design, UX, R&D) to improve the quality of our global member experience. 

What success looks like in this role:

• Build & deliver the Spring Health localization quality strategy & roadmap.
• Implement a quality framework to measure and improve the localized Spring Health experience.
• Reduce customer escalations related to localization quality.

What you'll bring: 

• 5+ years of experience localization program management, quality management, AI/machine translation, or a similar role.
• Proven ability to define, implement, and measure localization quality standards and metrics.
• Experience with localization tools and bug tracking systems.
• Highly organized, detail-oriented, and proficient in root cause analysis and issue prevention.
• Ability to work in a cross-functional and fast-paced environment.
• Fluency in another language is preferred. 

The target base salary range for this position is $97,000 - $113,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Benefits provided by Spring Health:

Note: We have even more benefits than listed