Manager, Network Engineering

The Manager of Core Network Infrastructure is responsible for the strategic and operational oversight of core networking equipment—including routers, firewalls, and distribution switches—across seven USNH campuses and the statewide IBEAM network, which supports over 40 non-USNH revenue-generating customer sites. This role ensures the reliability, scalability, and security of the network infrastructure that underpins critical academic, research, and administrative services.

The manager of network engineering will assume the supervisory duties for the team that is ultimately responsible for the management of core network equipment (router, firewalls, distribution switches etc) across 7 USNH campuses and the statewide IBEAM network consisting of more than 40 non-USNH revenue generating customer sites. The manager will be responsible for developing the teams technology roadmap to include installation, testing, and evaluation of new hardware along with quarterly work forecast to include monitoring and support of existing systems. The position will be responsible for coordinating, communicating, and collaborating with other University and Campus Information Technology teams on strategic and tactical initiatives. The Network Engineer manager will focus on a positive customer experience and seek feedback to guide future planning and design of Infrastructure systems.

Key Responsibilities:

• Infrastructure Management: Lead the planning, deployment, and lifecycle management of core network hardware across all supported sites.

• Technology Roadmap Development: Define and maintain a forward-looking technology roadmap, including evaluation, testing, and implementation of new hardware and network solutions.

• Operational Forecasting: Develop and maintain quarterly work plans that include proactive monitoring, maintenance, and support of existing systems.

• Team Leadership: Guide and mentor a team of network professionals, fostering a culture of collaboration, innovation, and continuous improvement.

• Cross-Team Collaboration: Coordinate and communicate effectively with University and Campus IT teams to align on strategic initiatives and ensure seamless integration of network services.

• Customer Engagement: Support external customer sites by ensuring high availability and performance of network services, and by maintaining strong relationships with stakeholders.

• Documentation & Reporting: Maintain accurate documentation of network architecture, configurations, and operational procedures. Provide regular updates and reports to leadership.

Duties/Responsibilities:

Management:

• Empowered and responsible to hire, train and terminate employees, structure and assign employee work, provides direction to staff, conducts performance reviews, handles disciplinary actions, makes salary decisions, and provides functional supervision and training.

• Provide guidance, support, and coaching to networking staff and actively manages performance

• Motivates the staff to meet the department’s-established service levels and project goals.

• Set direction, establish goals, and align priorities for all operating locations to meet established service standards and metrics.

• Interact with other service lines to help integrate their business requirements into the planning and implementation of the network architecture

• Ensures employees are adhering to all institutional policies and takes appropriate action verbal and written to improve employee compliance

• Accountable for the development and continuous improvement of training programs, knowledge base articles, and decision trees

• Produce, monitor, and report on relevant network support metrics and service levels

• Develop and execute the budget, monitor, and manage expenditures with a constant eye toward efficiencies and savings

• Manages multiple functions, projects and support staff across numerous locations including all aspects tracking deliverable progress and results; ticket queue monitoring; management reporting; vendor.

• Provide USNH constituents the support they need to use this technology effectively and track and address IT user needs.

• Forecasting, including short and long-term planning; maintenance contracts, inventory, orders and expenditures as related to the support of the environment.

• Provides input for planning and executes against resource plan an