Valet Attendant

Qualification Standards

Education & Experience:

• 1 year of experience in a hotel or a related field preferred
• High School diploma or equivalent required
• Valid Driver’s License
• Previous customer service experience helpful but not required

Tools & Equipment:

• Computer, copier, scanner, telephone, two way radio
• Keys, guest luggage, bell carts, luggage tags

Work Environment:

• Under variable temperature conditions
• Under variable noise levels
• Indoors / outdoors
• Around chemicals

Physical Requirements:

• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to stand for long periods of time
• Ability to work long hours, some back to back shifts as needed
• Ability to work under variable temperatures and noise levels
• Near Vision – ability to see details at close range
• Ability to bend, stretch, twist or reach with your body and arms
• Must be able to stand and/or walk for lengthy periods of time

Mental Requirements:

• Oral and Written Comprehension and Expression - Must be able to convey information and ideas clearly in English

• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

• Must work well in stressful, high pressure situations
• Must maintain composure and objectivity under pressure
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Actively looking for ways to help people
• The ability to concentrate on a task over a period of time without being distracted
• Multi-lingual skills helpful

Duties & Functions

Essential:

• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working

• Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations
• Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
• Receive and mark baggage by completing and attaching claim checks
• Greet incoming guests and escort them to their rooms
• Assist physically challenged travelers and other guests with special needs
• Maintain clean lobbies or entrance areas for travelers or guests
• Compute and complete charge slips for services rendered and maintain records
• Pick up and return items for laundry and valet service
• Open doors
• Assist at Front Desk operations as directed by manager/supervisor
•  Ensure guest safety and follow all department SOPs on entering and exiting guest rooms

Marginal

• Other duties as required
• Answer bell stand telephone
• Participate in departmental meetings

Pay

• $14/hour + tips

Benefits at the AC Hotel & Residence Inn Missoula 

We believe that taking care of our team means more than just a paycheck. Here's what you can expect when you join us. 

Part-Time Employee Benefits: Part-time employees are eligible for the following: 

• Holiday pay at time and a half for hours worked on recognized company holidays
• Bereavement leave and pay for the loss of an immediate family member
• 401(k) with company matching
• $600 employee referral bonus program

Full-Time Employee Benefits: Full-time status is defined as working 30 or more hours per week. Full-time employees are eligible for our complete benefits package, including everything listed above plus: 

Health & Insurance Benefits: New full-time employees have 30 days from their start date to enroll i