Housekeeper

Job Title: Housekeeper

Position Reports To: General Manager

JOB SUMMARY:

Performs a variety of housekeeping duties under the supervision and direction of the General Manager and Housekeeping Supervisor. Duties include cleaning, dusting, mopping, vacuuming, and straightening owner units and patios. In addition, responsible for making beds, resupplying bathrooms kitchens, and living rooms with certain items, and emptying trash. Cleans and straights linen rooms. Must always follow the rules and regulations set forth by the latest Employee Handbook.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Works weekends and holidays and has the ability to arrive to work on time; follows procedures for clocking in and out.

2. Replenishes supplies such as drinking glasses, paper goods, and guest supplies.

3. Makes beds neatly with fresh sheets and pillowcases. Sorts, counts, folds, marks, or carries linens.

4. Assists guests upon request (within reasonable limits).

5. Sweeps, scrubs, waxes, and mops kitchen, bathroom, and other hard surface floors.

6. Vacuums rugs, carpets, upholstered furniture, and draperies.

7. Dusts all furniture, TVs, window ledges, ceiling fans, door frames (exterior doors included), and other dust collecting areas in the unit.

8. Washes or cleans walls, woodwork, windows, door panels, and sills as needed.

9. Cleans bathrooms in the unit including toilet bowls, sinks mirrors, tubs, mirrors, and shower doors.

10. Cleans bathroom and kitchen countertops.

11. Monitors and reports losses of furniture, appliances, or other items from owner units to the General Manager or Supervisor immediately. Reports need maintenance or repairs when unsatisfactory conditions cannot be immediately corrected.

12. Empties wastebaskets, and empties and cleans ashtrays.

13. Performs major cleaning of cupboards drawers and closets as needed.

14. Loads dishwasher and washes dishes and utensils when applicable.

15. Removes trash and waste from guestrooms for pickup by Housemen.

16. Replenishes bathroom supplies. Checks and replaces light bulbs each time unit is vacated.

17. Polishes chrome, or other metal bathroom and kitchen fixtures.

18. Cleans stove, refrigerator, microwave, and other kitchen appliances where applicable.

19. Deep clean guest rooms when needed.

20. Tags lost and found items with unit number, date, and housekeeper name information and

21. Certifies that unit has been properly cleaned and is ready for occupancy when turned over to supervisor or Front Desk staff as completed. Verifies unit inventory prior to guest arrival.

22. Required to assist in the laundry room when needed.

23. Participates in all required health and safety meetings/classes.

24. Conducts themselves in a professional manner at all times.

25. Maintains proper dress code and keeps uniforms neat and clean and worn during working hours.

26. Required to report hazardous conditions for the safety of all employees and guests, including placing wet floor signs in necessary areas around the property during inclement weather or as needed.

27. Responsible for picking up various trash/debris within sight to help maintain a clean environment for all employees and guests.

28. Has the ability to follow directions from a supervisor and interact well with co-workers, subordinates, and management.

29. Participates in the set-up and breakdown of resort activities in the Clubhouse as directed.

30. Ability to accept constructive criticism and understand/follow posted work rules and procedures.

31. Performs any other various duties that may be assigned by the General Manager and Supervisor.

PERSONAL CHARACTERISTICS:

High energy level, comfortable performing multifaceted projects in conjunction with normal activities. Must be well organized and motivated. Advocates team support. Ability to get along with diverse personalities – tactful, honest, mature, responsible, and courteous. Has the ability to deal tactfully and professionally with owners, guests, board members, and the public. Must also maintain attentiveness and a positive attitude at all times. Must have the ability to meet and maintain personal cleanliness and hygiene standards as set forth in the Employee Handbook.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand, use hands, talk, hear, taste and smell. The employee is frequently required to reach with hands and arms. The employee is occas