Senior Manager, Platform Operations

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

AbbVie Patient Services is an industry leading organization, providing unparalleled patient support, resulting in improved brand loyalty and patient satisfaction.  The Senior Manager, Platform Enablement will be the day-to-day lead for the design, development, and implementation of assigned technical tools and platforms that enable the strategic capabilities of AbbVie Patient Services.  This role is critical to ensuring that the solutions align to the strategic intent and operate efficiently.

To be successful, this person will have to partner cross functionally to understand the business capabilities supported currently and future state business needs to advance the various platforms and applications that support AbbVie’s patient support programs.  In addition to being highly collaborative, they must have strong written and oral communication skills. They should be comfortable with developing relationships across a diverse spectrum of customers, while having the ability to prioritize initiatives based on key value propositions.  This role will be required to clearly evaluate, articulate and partner to drive alignment across technology ecosystem interdependencies, and execute with cross functional teams including Business Technology Solutions, Compliance, Legal, Marketing, Patient Engagement, Access and Reimbursement, Enterprise Strategy, Digital Lab and vendor partners. 

Major Responsibilities:

• Ensuring AbbVie’s internal platform team and external partners are aligned on the business strategy and can translate that into tactical plans, while constantly looking for optimization opportunities that drive standardization, efficiency, and potential cost savings.
• Evolve business solutions a