Customer Service Coordinator I

See yourself at Odyssey.

Join the team as our new Customer Service Coordinator!

Who We Are & Why We’re Hiring
Odyssey Fulfillment Managed Services, a subsidiary of Odyssey Logistics & Technology Corporation, is the global leader for outsourced sample fulfillment and logistics services. Over 100 major manufacturers partner with Odyssey to safely store, package and ship their sample and small revenue orders. From our state-of-the-art warehouse and distribution sites, strategically located in the U.S., Europe and Asia, we have processed over 12 million sample shipments with an accuracy level of 99.99978%.

Based in vibrant Vandalia, IL Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!

Visit us at: www.OdysseyLogistics.com/careers

About the Job:
The Customer Service Coordinator will interact with both external and internal customers to process orders and answer/resolve inquiries about processing orders, products, and services.

In This Role, You Will:
• Maintain positive and professional relationships with customers and all internal staff
• Understand and follow all company policies
• Process customer orders according to their specific requirements and the established company policies
• Handle in house questions or issues between Customer Service and all other functional areas
• Receive customer concerns to resolve or communicate to other appropriate areas for resolution
• Appropriately record details of customer transactions or interactions
• Observe utmost confidentiality in all interactions with manager, peers and customers
• All other duties and projects assigned.

Qualifications
We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most of the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!

Required:
• High school diploma or equivalent
• One year of related work experience
• Familiarity with Good Manufacturing Practices (GMP) is preferred
• Familiarity with Food Safety and Defense / HAACP is preferred

Location:
• This is an in-office role based in Vandalia, IL

As required by applicable Pay Transparency laws, Odyssey provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be lower or higher in different markets.

The base pay range for this position is $16.50 to $17.50 per hour.


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Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.