Lead Product Manager

<h1><strong>Lead Product Manager, CRM</strong></h1> <p>We're looking for a strategic and execution-focused Lead Product Manager to own and evolve the CRM and agent tooling platform powering Matic Local, our new retail distribution channel. This is a greenfield opportunity to define a market segment, tailor the product from the ground up, and scale it into a core growth engine for Matic. You'll partner closely with the Matic Local business lead, engineering, operations, and data to give agents the tools they need to win in local markets.</p> <p>Candidates must be based in or willing to relocate to Columbus, Ohio.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Define the product vision and roadmap for the CRM and agent tooling platform that powers Matic Local's agent network.</li> <li>Partner directly with the Matic Local business leaders to translate field needs, agent workflows, and distribution dynamics into product requirements.</li> <li>Conduct ongoing user research with agents, loan officers, and referral partners to deeply understand how they work and where friction exists.</li> <li>Lead cross-functional teams through discovery, delivery, and iteration of features that improve agent productivity, pipeline visibility, and referral partner engagement.</li> <li>Design and build the onboarding, lead management, and performance tracking experiences agents rely on to produce results.</li> <li>Define and track success metrics across agent activation, pipeline conversion, referral partner engagement, and overall Matic Local unit economics.</li> <li>Serve as the connective tissue between the field and the product org, translating what is and isn't working into a clear, prioritized backlog.</li> <li>Identify opportunities to integrate AI and automation into agent workflows to reduce friction and increase throughput.</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>7+ years of product management experience, including at least 2 years in a lead or senior role.</li> <li>Proven track record of building and launching new products, not just iterating on existing ones.</li> <li>Experience owning CRM, sales enablement, or agent/partner-facing platforms.</li> <li>Comfort with ambiguity. This role requires defining the problem space before solving it.</li> <li>Strong research instincts and a habit of getting close to users before writing a single requirement.</li> <li>Ability to lead a Scrum team with remote engineering, product, and design members.</li> <li>Excellent written and verbal communication skills: clear, concise, and collaborative.</li> <li>SQL skills: comfortable independently querying datasets to monitor product health and