Senior Manager, Operations

About Rent the Runway:

Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership. RTR offers designer apparel, accessories and home decor from 700+ brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times, while Hyman herself has been named to the “TIME 100” most influential people in the world and as one of People magazine’s “Women Changing the World.”

Overview:

Rent the Runway is seeking a Sr. Manager of Operations to oversee processing within the Secaucus distribution facility of Rent The Runway. The candidate will oversee the day-to-day activities of multiple departments to ensure adherence to safety, quality and productivity targets. The candidate should champion continuous improvement efforts that meet the company’s short and long-term growth objectives as it scales its customer base. The candidate should be able to manage and drive staffing plans, schedules, quality initiatives, process change initiatives, and other change/ six sigma initiatives to improve FC variable cost. The right candidate for this role will do all the above while adhering to and embodying the RTR core values.

Responsibilities:

• Lead and develop team of up to 9 Operations Managers, 15 Process Assistants and 300+ associates.
• Work closely with support staff (HR, Finance, Facilities, Safety, Security, IT) to build and secure support and resources for projects and initiatives
• Improve quality and eliminate errors as well as reduce cost per unit
• Manage and promote the maintenance of the working environment including driving health and safety standards across your operational area
• Continuously measure and evaluate the departmental goals and all work processes, daily labor/productions goals and drive results at a very granular level
• Ensure high level of internal and external customer service. Investigate (and correct) customer issues and complaints relating to quality
• Implement changes and/or develop new processes as required to provide ability to better ship multiple products to multiple geographies
• Achieve stock accuracy targets
• Define performance metrics for measurement, comparison, and evaluation of leaders with consideration for diversity, equity and inclusion
• Design, develop, and implement training programs
• Carry out supervisory responsibilities in accordance with the organizations policies and procedures
• Review output performance against scheduled performance. Provide reports to direct management on interpretation of results and approve changes in direction of plans.
• Prepare daily/weekly reports for the senior management team
• Carry out supervisory responsibilities in accordance with the organizations policies and procedures
• Develop specific short-term and long-term plans for your team

Requirements:

• B.S. degree in business administration, manufacturing, supply chain or other relevant field of study
• 6 + years of related experience working in a retail management, warehouse, or quality assurance capacity
• 5 + years supervisory/management experience
• Basic knowledge of kaizen and lean manufacturing concepts
• Experience with developing/documenting procedures
• Must also be able to adapt quickly and make changes in a short-period of time at a fast-paced and growing start-up environment
• Google suite, and Microsoft Office proficiency (RTR utilizes Google suite primarily)

Preferred qualifications:

• Masters degree in industrial engineering, supply chain management or other relevant field of study
• Bilingual - Spanish preferred
• Considerable knowledge of the principles of supervision, training, performance evaluation as well as six sigma techniques
• Proficient in SQL and/or other data and statistical analysis tools

Work Environment:

• Work performed on site in a warehouse setting 5 days a week (with flexibility to work additional days or holidays as needed)

Benefits:

At Rent the Runway, we’re committed to the wellb