Employment Retention Specialist, Young Adult

Job Summary

Responsible for keeping accurate and timely records of working job seekers, ensuring close contact, case management, up-to-date information, and analyzing employment retention data to inform program team members. Monitor working job seekers’ job performance, progress and possible challenges for retaining employment, address those challenges, develop retention strategies and maintain communication for up to 1 year. Responsible for developing, managing and matching job seekers to appropriate workforce internship sites, while assisting Workforce Interns in all activities related to obtaining and securing self-sustaining employment.


Duties & Responsibilities.

• Develop and maintain, at a minimum, monthly contact with workforce interns, employed clients and supervisors of working clients to manage any and allchallenges that clients might face in retainingemployment by providing necessary supportive services.

• Develop and implement strategies for successful internship site partnership, job placements and employment retention efforts.

• Travel to worksites to meet and support employed El Barrio graduates regularly for up to 1 year of employment.

• Assist job seekers in serving as a liaison with employer and internship sites if needed, in issues related to retention with the goal of successful employment retention for long-term success.

• Direct workshops and instruct classes within the Job Readiness / Job Search program, as needed and requested.

• Conduct research, interviews and collect information necessary for, and produce, client success stories to be utilizedin reports, grants and publications.

• Maintain, analyze and explain statistics on all aspects of retention and internships for presentations, reportsand compliance purposes for both internal and external stakeholders.


Qualifications

High School Diploma or equivalent requiredwith 4 years of relevant experience required.

Bachelor’s degree in related area preferred.


Exposure to or experience working with clients in transition to finding employment.

Must have demonstratedexperience working with electronic platforms (i.e.Microsoft software, internet, databases, and virtual learning platforms).

Requires travel to other facilities and meetings. Must be able to travel between locations, without issues, by way of own means. Driverslicense and personal vehicle strongly preferred.

Flexible schedule to work outside of normal business hours for program and job seeker needs and to attend trainings and meetings.

Bilingual in oral and written English, Spanish a plus.


Program Specific Qualifications

Demonstrated experience working with young adults, 18-24, looking for employment, continuing educationor career readiness, strongly preferred

Demonstrated experience working with young adults, 14-24, in shelters, residential facilities, foster care, or juvenile justice impacted, preferred


Core Competencies

Customer Service: works with internal and external customers to understand needs in order tomeet and balance expectations and outcomes; effectively manages 1:1 and group interactions with others, maintainingpositive relationships while accomplishingobjectives; demonstratesemotional intelligence with an ability to balance an empathy forward response.

Problem Solving: recognizes opportunities to act accordingly; responds with action rather than waiting for direction; maintaina level-headed approaching demanding or urgent situations; able to seek out others (both internally and externally) and work cooperatively towards a common goal; actively builds internal and external networks.

Organization & Time Management: Organizes work, effectively prioritizes, and sets short- or long-term goals and strategies to achieve them. Aligns communication, people, processes and resources to drive success.

Flexibility: Adapts effectively to change by accepting changes in processes readily and with an optimistic perspective of the resulting benefits; readily accepts new technology as part of his/her job and uses it to continually improve efficiency or the quality of his/her work products.

Diversity & Inclusion: Self-aware, attentive listener, people-oriented, cognizantofbias, cultural intelligence; demonstratingarespect for divergent viewpoints; an awareness of and sensitivity to the cultural diversity of the population served, thereby contributing to an environment that is equitable, inclusive, and cooperative.

Learning Agility: willingness and desire to absorb new information readily and to put it into practice effectively; avoids giving up in situations; actively seeks out new information to enhance processes and best practices; ability to make fresh connections between different con