Salesforce.com CRM Transformation Leader (Remote)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

​

Job Overview

 

 

Company Overview

 

TE Connectivity Ltd. is a $16 billion USD global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in nearly 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

 

Position Overview

 

The transportation industry which TE serves is evolving very rapidly, as consumers shift towards electric and software connected vehicles. TE is in a unique position to serve the market, due to our deep domain and engineering expertise and strong customer relationships around the world. To better serve our customers and provide them with extraordinary experiences, the Transportation segment team is transforming its commercial processes, starting with a CRM (Salesforce.com) system upgrade and transforming underlying commercial processes and data. 

 

We are looking for a strong, process-oriented, capable leader to lead the commercial operations aspects of this CRM transformation across a multi-year roadmap to include sales and marketing, and customer service in multiple phases.  

 

Key Responsibilities include:

 

• Lead the rollout, implementation and on-going management of our CRM transformation program, across multiple geographies and business units, across the commercial teams (sales, marketing, product management, customer service).
• Drive organizational change, communication, training, and support in partnership with entire CRM, IT and Commercial teams. Work deeply within the existing commercial teams to enable the changes within the business units
• Leverage salesforce.com expertise to drive effective implementation and adoption of new CRM
• Build relationships with key stakeholders and manage stakeholder expectations, bringing them along the transformation journey
• Partner with IT team on rollout plan that minimizes business disruption and optimizes business value
• Help build and lead (directly and indirectly) a cross-functional team of sales operations, sales change agents and Salesforce.com administrators for the change effort and on-going management
• Establish relationships and leverage best practices across other segments and TE business units for success
• Establish KPIs to measure the effectiveness of CRM processes and strategies, monitor and implement changes 
• Continuously monitor CRM effectiveness and drive adoption/continuous improvements 
• Plan and develop business cases and use cases for further phases and development.

What your background should look like:

 

Qualifications include:

 

• Experience leading CRM transformation and change management initiatives, including implementation of new commercial processes and driving adoption of CRM (and related) tools across sales, marketing and customer service.
• Extensive knowledge and hands-on experience with Saleforce.com required. Salesforce.com administration experience / certification a plus
• 7-10 years relevant experience in large, global and highly matrixed organizations highly preferred 
• Critical understanding of sales, marketing and customer service functions
• Strong process orientation and project management capabilities required. LEAN experience a plus
• Experience managing sales processes across both long and short cycle businesses required, ideally within businesses with a high degree of supply chain complexity.
• Automotive and Commercial vehicle industry experience preferred
• Demonstrated understanding and success leveraging data and insights to drive commercial success.
• Highly collaborative, can connect with team remotely, and can work across multiple stakeholders globally and with leadership to gain alignment
• Managerial courage and verbal communication skills to effectively and constructively challenge and influence leaders and experts in the organization.
• Must have fluency in English; secondary language proficiency a plus (German, French, Chinese, Japanese)

Competencies

Managing and Measuring WorkMotivating OthersBuilding Effective TeamsValues: Integrity, Accountability, Teamwork, InnovationSET : Strategy, Execution, Talent (for managers)

ABOUT TE CONNE