Client Accounts Rep

Let’s change lives together.  

Join a purpose-driven community of champions. 

Position Purpose: Manage and maintain the client business accounts and serve as a resource to clients and their families regarding treatment funding options. Perform determination and verification of benefits, financial interview with clients, follow-up of financial commitments, registration with all new/returning clients, ensure completion of ongoing paperwork, and effectively communicate with clients and staff regarding relevant client financial information. Provide front desk coverage as needed to greet and complete check-in process for client appointments.

Job Requirements: 

• High School diploma or GED
• Minimum of two years experience in handling third party insurance claims
• Computer data entry ability
• Excellent verbal communication skills

Essential Responsibilities:

1. Work hours prescribed and be available to work additional hours when necessary. Overtime may be necessary.
2. Handle all third party insurance processing for patients, including determination and verification of benefits, financial interview with clients or guardians, and follow-up of financial commitments, while checking for consistency of commitments.
3. Conduct individual case benefit negotiations with the guidance of the supervisor
4. Provide information for staff relating to client financial information. Notify staff as to proper funding classification per current procedures.
5. Conduct registration with all new/returning clients, including, but not limited to, concurrent documentation in EHR of demographic information, reviewing and ensuring completion of opening paperwork, and effective communication to clients and staff regarding admission- site specific.                                                                                                  6. Perform Medicare or commercial insurance coverage verification and confirm/update Financial Eligibility and Authorizations (as applicable) on all new clients.                      7. Provide front desk coverage as needed to greet and complete check-in process for client appointments.
8. Coordinate payment activities consistent with patient/agency agreement. Receive client payments and maintain accurate payment handling and documentation according to current SOP.
9. Maintain accurate funding documentation for each scheduled client.
10. Provide appropriate documentation and reports designed to assist in fiscal management of the agency.
11. Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
12. Perform all responsibilities in compliance with the mission, vision, values and expectations of Rosecrance.
13. Deliver exceptional customer service consistently to every customer.
14. Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
15. Assume other related responsibilities as assigned by management.

Job Type: Full-time

Pay: Based on education, experience, and credentials

Schedule: Monday - Friday 8:30am - 5:00pm

Work Location: Aspen Counseling 

Benefits: Rosecrance values its employees and offers a comprehensive benefits package, including:

• Salary based on education, experience, and credentials
• Medical, dental, and vision insurance with multiple plan options to meet your needs
• 401(k) plan with employer match and discretionary employer contribution
• Group Life Insurance including LTD and AD&D
• Tuition assistance and licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness plan and certain facilities offering an on-site gym
• Daily pay available through financial wellness provider: UKG Wallet

About Us

Rosecrance is a leading non-profit provider of comprehensive behavioral health services in the United States. With over 100 years of experience, Rosecrance is dedicated to helping individuals and families overcome substance abuse and mental health challenges. We operate a network of treatment centers and outpatient programs, offering evidence-based therapies and compassionate care to promote lasting recovery.

If you are passionate about making a difference in the lives of individuals and families affected by substance abuse and mental health disorders, we invite you to join our team at Rosecrance. Note: Only candidates