Head of QA

About the team & opportunity 

What’s so great about working on Calendly’s Engineering team? 

We make things possible for our customers through impactful innovation.

Why do we need you? Well, we are looking for a Head of QA who will bring a results & data driven approach to Quality; someone who keeps a finger on the pulse of pioneering testing tools and methods. You will report to the Senior Director of Product Engineering and will be responsible for cultivating a quality attitude throughout the company and growing the QA team technically and professionally. In this role, you will have a significant impact on the overall quality of the Calendly product and the testing practices that the team will adopt.

A day in the life of the Head of QA at Calendly

You will be working in an environment where collaboration and customer focus is key. A natural curiosity and tendency to question the status quo is encouraged to bring an innovative approach to quality.

On a typical day, you will be working on:

• Directing, mentoring, and developing the SDET and QA Engineering teams, creating a culture of collaboration, accountability, and continuous improvement
• Owning the definition and implementation of quality assurance metrics, setting clear goals and leveraging data to drive decision-making and transparency throughout the organization
• Marketing and advertising QA services internally, driving broader adoption of the services across the company
• Mentoring Senior level Quality Engineers and Quality Managers and raising the overall maturity and scalability of the Quality Engineering department
• Ensuring comprehensive test coverage and continuous feedback on product quality, collaborating closely with Product, Engineering, and UX stakeholders
• Finding opportunities to automate processes, frameworks, and workflows to promote efficiency - and ensure those are defined, documented, and adopted
• Supporting the adoption of our QE Technical Strategy to put test automation at the front of the development and deployment workflow
• Providing strategic support for adoption of test automation frameworks across testing layers (Unit, API, Integration, end-to-end, UI, performance, etc)
• Creating, monitoring and communicating quality metrics such as test coverage, defect trends, critical path coverage and general testing status for assigned squads & groups
• Discovering, acquiring and retaining the best talent to grow a world-class QA team

What do we need from you?

• 12+ years of leadership experience managing matrixed QA teams and influencing senior level management and key stakeholders
• Strong knowledge of QA methodologies, automation, tools, and processes
• Adept at setting, monitoring, and visualizing quality metrics (OKRs, KPIs) and leveraging them to drive organizational performance
• Demonstrated experience enhancing the overall abilities of the team by contributing to processes, sharing standard methodologies, and helping the team innovate to build great products
• Exceptional leadership, communication, and stakeholder management skills, with the ability to rally teams around a quality-first culture
• Experience testing and leading quality teams for SaaS web applications in a Service Oriented Architecture
• Ability to lead and track multiple projects in QA process at a single time
• Experience fostering cross-functional alignment in fast-paced Agile development environments
• Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

Bonus Qualifications

• Experience with metrics visualization tools and reporting dashboards.
• Experience managing outsourced QA or vendor relationships
• Track record of presenting quality initiatives/results to executive or company-wide audiences.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at recruiting@calendly.com. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Alabama, Delaware, Hawaii, Idaho, Montana, North Dakota, South Dakota, Nebraska, Iowa, West Virginia, and Rhode Island, you will not be eligible for employment. Note that all individual roles will specify location eligibility.

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