Senior Manager, Logistics-Onsite, OKC, OK

Job DetailsJob Location: APMEX DOWNTOWN - Oklahoma City, OK 73102Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $100,000.00 - $120,000.00 SalaryWe are seeking a local candidate for this role, and the position is located onsite downtown Oklahoma City, Oklahoma.

Travel up to 15% with occasional travel to NYC, Zurich & Frankfurt

Hours: 8:00am-5:00pm

Days: Monday-Friday

Flexible WFH Monday and Friday

Extended hours as needed during the week, and occasional weekends as needed for business needs

The Senior Manager, Logistics is a key leadership role responsible for overseeing BIG's end-to-end logistics operations across both international and domestic freight channels. This individual will lead a team managing high-value international inbound and outbound precious metals shipments — including full customs clearance processes — as well as domestic retail parcel operations handled through carriers such as FedEx, UPS, and USPS. The Senior Manager will also own carrier contract negotiations, shipping loss mitigation strategy, and cross-functional coordination to optimize cost, speed, and security across all logistics activities. This role demands a seasoned logistics professional with deep expertise in high-value or regulated cargo, international trade compliance, and carrier relationship management, combined with strong analytical and people leadership capabilities.

The day in the life of a Senior Manager, Logistics...

International Freight & Customs


Manage all international inbound and outbound shipments, including precious metals, numismatic coins, and related high-value cargo, in coordination with armored carriers such as Brinks and others.
Oversee end-to-end customs clearance processes for cross-border shipments, ensuring compliance with all import/export regulations, tariff classifications, and country-specific requirements across key trade lanes (US, EU, Switzerland).
Serve as the primary point of contact for customs brokers, freight forwarders, and bonded carriers; maintain and develop key partnerships to ensure reliable, compliant transit.
Monitor and manage international shipping documentation including commercial invoices, packing lists, certificates of origin, export licenses, and AES filings.
Proactively identify and resolve clearance delays, holds, or compliance risks, partnering with Legal and Finance as needed.


Route Optimization & Cost Management


Design, evaluate, and continuously optimize domestic and international shipping routes to improve transit times and reduce total landed cost.
Build and maintain a routing matrix that balances speed, cost, security, and insurance requirements specific to precious metals shipments.
Partner with the VP of Supply Chain and Finance to develop and manage the logistics operating budget; report on freight expense trends and variances.
Leverage data analytics and freight benchmarking tools to identify cost reduction and service improvement opportunities.


Carrier Contract Negotiation & Vendor Management


Lead negotiations with armored carriers, freight forwarders, and parcel carriers (FedEx, UPS, USPS, DHL) to secure competitive rates, service level commitments, and favorable contract terms.
Manage carrier performance scorecards and conduct regular business reviews; hold partners accountable to contractual and service standards.
Evaluate new carrier and logistics technology partnerships to ensure BIG maintains best-in-class logistics capabilities.
Coordinate with the insurance and risk management teams to ensure carrier liability terms and transit insurance coverage are appropriate for the value of goods moved.


Retail Parcel Loss Monitoring & Mitigation


Lead the team responsible for monitoring domestic retail parcel shipments, identifying loss trends, and driving loss reduction initiatives in partnership with carrier partners.
Establish and maintain a shipping loss analytics framework that tracks claim rates, root causes, and recovery metrics by carrier, route, and product type.
Collaborate with FedEx, UPS, and USPS security and loss prevention teams to investigate incidents, escalate systemic issues, and implement corrective action plans.
Partner with Customer Experience, Operations, and Legal to ensure a seamless, compliant claims process for affected customers.
Develop and enforce packaging standards, labeling protocols, and chain-of-custody procedures to minimize loss and damage.


Team Leadership & Development


Lead, mentor, and develop a team of logistics professionals across international freight, customs, and domestic parcel operations functions.
Set clear performance expectations, conduct regular coaching and feedback sessions, and support career development for team members.
Foster a culture of operational excellence, continuous improvement, accountability, and collaboration across the logistics team.
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