Lead Application Specialist

Lead Application Specialist

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte Technology US (DT - US). We are curious and life-long learners focused on technology and innovation.

Work you’ll do

The Technology Application Specialist is responsible for supporting and optimizing business-critical technology applications at Deloitte University. This role serves as both a technical expert, ensuring applications are aligned with organizational goals and user requirements. Operating with autonomy, the specialist consults with business leaders, partners with IT teams, and delivers high-quality application solutions that drive operational efficiency and user satisfaction.

This is an in-office role which works 100% onsite (five days a week) at our Westlake, TX Deloitte location.

Responsibilities:

• Serve as the primary expert and point of contact for business-critical technology applications.
• Oversee application management, ensuring alignment with business goals and user requirements.
• Deliver technical support, troubleshooting, and optimization to maximize application performance and reliability.
• Collaborate cross-functionally to assess needs, implement solutions, and ensure user satisfaction.
• Lead initiatives for application enhancements, upgrades, and lifecycle management.
• Maintain strong documentation, process controls, and adherence to best practices and compliance standards.
• Translate complex technical concepts into accessible guidance for stakeholders and end-users.

Application Management and Support

• Oversee daily operations, maintenance, and lifecycle management of core enterprise applications.
• Troubleshoot, analyze, and resolve system and user issues, ensuring minimal disruption and prompt resolution.
• Perform root cause analysis and implement preventive measures for recurring issues.

Requirements Gathering & Configuration

• Collaborate with stakeholders to elicit and refine application requirements.
• Translate business needs into functional configurations and customizations, balancing usability, security, and performance.
• Validate and approve system changes, upgrades, and integrations.

Stakeholder Partnership

• Serve as the primary point of contact for users and business leaders regarding application capabilities and enhancements.
• Provide training and guidance to end-users and colleagues, translating technical details into accessible information.
• Ensure stakeholder needs are met through effective communication, SLA adherence, and continuous improvement.

Technical Leadership

• Lead key application initiatives, including implementations, migrations, or process improvements.
• Conduct technical research and provide recommendations for new tools and features.
• Mentor team members on application best practices, troubleshooting, and efficient process flows.

Project & Resource Management

• Coordinate and prioritize multiple tasks or projects, managing workload to meet changing deadlines and business demands.
• Guide cross-functional teams as needed during application upgrades or incident resolution.

The team

Deloitte Technology US (DT - US) helps power Deloitte’s success, which serves many of the world’s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The ~3,000 professionals in DT - US deliver services including:

• Cyber Security
• Technology Support
• Technology & Infrastructure
• Applications
• Relationship Management
• Strategy & Communications
• Project Management
• Financials

Customer Experience

The Customer Experience (CXO) team is DT – US first line of contact with personnel. Providing wal