Sr. Director, Web and Content Operations

Sr. Director, Web and Content Operations

This role is to be based near one of our offices in Los Angeles, New York, Austin, Chicago or Oakland.

About us: 

We turn customer challenges into growth opportunities.   

Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences.  

We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed up engagement and growth for the companies we work with and transform relationships between businesses and the people they serve.  

About the Sr. Director, Web and Content Operations role

The Senior Director of Web and Content Operations leads a team of scrum masters, architects, developers, quality assurance, and content migrators to enhance the client's digital ecosystem built in Drupal. This role is an extension of the client’s marketing team and supporting the evolving needs of the whole organization.

Core Responsibilities:

Here’s what you’ll be doing day to day…

• Technical Solution Strategy: Collaborate with the client team to define the digital roadmap and troubleshoot emerging issues. Provide innovative ideas to create a functional and attractive digital environment. Contribute to the client's digital transformation strategies based on industry best practices.

• Cross Functional Team Leadership: You will be closely engaged with client partners, strategists, and delivery engagement leaders to shape solutions towards clients explicit and latent needs. You will assess and recommend experience platform-oriented solutions, engineering solutions, and closely collaborate with a global distributed delivery team to convert client visions to reality.

• Architecture: Construct and refine technical architecture to solve complex business problems through in-depth evaluation of variable factors.

• Communicate: Articulate the transition from current to future state in consideration of the future needs of the business, security policies and requirements. Break down complex business and technical strategies and roadmaps into consumable requirements for teams to execute against.

About You:

• Client-Facing, often sitting face to face with customers to understand their needs and shape technical solutions to address them.

• A Mentor, you lead by example and challenge others to push their boundaries.

• A Self-Starter, you’re an expert in your field but even if you don’t have experience, you are anxious to jump in, learn and help.

• Collaborative, you enjoy working with several cross functional teams on a daily basis.

• An effective communicator, you have the charisma to command attention, strategize and problem-solve on your feet when needed with internal and external team members. 

• Hands on, you’re willing to jump in and your hands dirty.

Your Experience & Intangible Traits:

The ideal candidate for the Senior Director Web and Content Operations position will possess the following competencies:

• 10+ years of aggregate experience in digital technologies, including architecting and developing large-scale web applications

• 10+ years of experience in client-facing technology consulting roles

• 5+ years of hands-on experience implementing and maintaining a complex Drupal (or similar) web CMS platform

• Ability to methodically estimate technology execution scope of work in terms of budget and resources

• Knowledge of current digital marketing trends and best practices on topics such as personalization, cross channel marketing, mobile, data driven optimization of experiences

• Ability to define conceptual technology solution and articulate the value of technology to drive creative marketing platforms and present technology solutions to both technical and non-technical clients

• Ability to translate client goals into achievable technical specifications

• Bachelor’s degree in computer engineering, computer science, management information systems, mathematics or equivalent

Experience with any of the following would be relevant to the role and considered a plus:

• Experience developing modern microservice applications using cloud-native abilities of AWS

• Hands on experience with DevOps and release management process

• Hands-on experience implementing comple