Administrator - Truck Account

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

JOB INPUTS

• Proactively monitors trends in vehicle maintenance for specific accounts and geographic markets
• Builds and analyzes both standard and ad-hoc reports
• Analyzes data and makes recommendations to customers and leadership to implement cost-saving initiatives
• Coordinates with fleet managers, vendors and manufacturers to ascertain the most effective resolution to truck malfunctions
• As the technical expert, acts as a consultant to fleet managers and service technicians when complex solutions are needed
• Reviews and issues non-standard purchase orders to ensure that the customer’s best interests are protected
• Support the technical resource center by assisting customers and vendors as needed
• Perform all other duties and special projects as assigned

Education and/or Training:

• High School Diploma or equivalent, a degree in Business Administration or relevant field preferred
• ASE or other industry certification preferred
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Relevant Work Experience:

• 5-10 years’ experience in the automotive or transportation industry, with advanced technical knowledge
• Understanding of automotive repair industry processes
• Knowledge of Holman Fleet & Mobility’s programs preferred
• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security

Planning/Organizing/Managerial Knowledge:
 

• Demonstrates an understanding of Holman Fleet & Mobility business strategy
• Strong organization, analytical, critical thinking, and problem solving skills
• Proactive, organized approach to multitasking and prioritization
• Effectively manages time and consistently meets deadlines with some guidance from manager
• Ability to recognize patterns and trends in large data sets
• Demonstrates accuracy, thoroughness and effectiveness in work
• Demonstrates attention to detail and commitment to doing quality work
• Adjusts quickly to new or changing assignments, processes and people
• Displays professionalism and remains composed when faced with challenges
• Learns from experience; modifies behavior to be more effective
• Recognizes one’s own strengths and opportunities for growth
• Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures
• Applies expertise to improve efficiency and accomplish objectives within own area of responsibility
• Understands the key business drivers; uses this knowledge in own work.  Expands fundamental knowledge in own function and broadens skills
• Decisions are guided by policies and procedures; receives moderate guidance and oversight from manager

Communicating & Influencing Skills:
 

• Strong verbal and written communication skills
• Strong research and presentation skills
• Strong interpersonal and customer service skills
• Ability to summarize and express information and ideas in a clear and organized manner
• Ability to interact and work with employees at all levels in the organization including business units and executive management
• Ability to explain complex concepts to non-specialists
• Responds to non-standard requests; investigates with assistance from others as needed
• Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers
• Takes personal responsibility for customer satisfaction and loyalty
• Works independently or with others within own area or department to achieve team goals
• Identifies and removes barriers to effective teamwork
• Offers support to other team members; follows through on commitments
• Applies emotiona