Sr. Systems Analyst - Reporting Analyst

We are seeking a skilled ServiceNow Reporting Analyst with strong Performance Analytics experience to join our team. This role will focus on designing, developing, and maintaining advanced reporting solutions within ServiceNow to support data-driven decision-making across the organization. You will work closely with business stakeholders, IT teams, and process owners to deliver actionable insights and ensure reporting aligns with operational and strategic goals. Core Responsibilities

• Design, develop, and maintain ServiceNow reports, dashboards, and Performance Analytics indicators, widgets, and scorecards
• Develop and manage scheduled reports, scorecards, and visualizations to monitor KPIs, SLAs, and operational metrics
• Partner with business and technical teams to gather requirements and translate them into actionable analytics solutions
• Create scheduled data exports and automated reporting workflows within ServiceNow
• Analyze ServiceNow data to identify trends, anomalies, and opportunities for process improvement
• Ensure data accuracy, integrity, and consistency across reports and dashboards
• Provide training and support to end-users on ServiceNow reporting tools and dashboard usage
• Collaborate on continuous improvement initiatives to enhance reporting capabilities and user experience
• Maintain documentation for dashboards, reports, and analytics configurations
• Work closely with ServiceNow developers and administrators to integrate reporting with workflows and automation

Required Education/Experience

• Master's Degree and a minimum of two (2) years full-time work experience or
• Bachelor's Degree and a minimum of three (3) years full-time work experience or
• Associate's Degree and a minimum of four (4) years full-time work experience or
• High School Diploma/GED and a minimum of five (5) years full-time work experience.

Preferred Education/Experience

• Bachelor's Degree in Computer Science, IT or Engineering, Business or applicable degree and a minimum of three (3) years full-time work experience with ServiceNow or a similar cloud-based platform for digital workflow automation.

Relevant Work Experience

• Licenses/Certifications in Certified Application Specialist Performance Analytics (CAS-PA), ServiceNow Certified System Administrator (CSA) and/or ITIL 4 Foundation certification, Preferred
• Proven experience in ServiceNow reporting and Performance Analytics configuration, Preferred
• Solid understanding of ServiceNow data structures, tables, and relationships, Preferred
• Experience with ServiceNow scripting (GlideScript, JavaScript) for advanced reporting, Preferred
• Proficiency in ServiceNow Report Designer, list reports, and scheduled reports, Preferred
• Proficiency in creating and customizing dashboards, indicators, and breakdowns in Performance Analytics, Required
• Ability to translate business requirements into technical reporting solutions, Required
• Strong analytical skills and ability to present data insights clearly, Required
• Excellent communication skills and ability to work with cross-functional teams, Required
• Demonstrated ability to think strategically while maintaining a hands-on, detail-oriented approach, Required

Skills and Abilities

• Develops and delivers effective presentations
• Strong written and verbal communication skills

Licenses and Certifications

• Driver's License Required

Physical Demands

• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

Mission Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.

Benefits:

We are dedicated to