VP, Corporate Club Operations

About Us

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,700+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia, and Spain.  90% of Planet Fitness stores are owned and operated by independent franchisees.

 

At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.

 

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!

 

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

Overview

The VP, Corporate Clubs Operations is responsible for planning, leading, and overseeing the operational excellence of the company’s approximately 270+ and growing corporate owned clubs. This role will manage the Field Operations teams, ensuring that the clubs meet the highest brand standards of service, cleanliness, safety, and member satisfaction.  The VP, Corporate Club Operations will be responsible for P&L and capital expenditure management across the portfolio and will lead the execution of cross-functional initiatives and best practices across all clubs.

 

The ideal candidate should currenly reside on the US East Coast.

Responsibilities

Club Operations & Facilities Management

• Work in collaboration with leadership to execute business strategies that drive Member Satisfaction, Team Member engagement, profitability, and club growth.
• Lead and inspire field leadership, facilities, and construction teams, ensuring alignment with and accountability for company goals.
• Oversee day-to-day operations of Corporate Clubs, ensuring that each location reflects and operates with the highest brand standards of service, cleanliness, safety, and financial performance.
• Review financial performance, monitor P&L statements, and lead operations budgetary process.
• Ensure labor models are optimized and resulting staffing requirements are met consistently.
• Travel to clubs/ regions regularly, conduct reviews and collaborate with field teams to identify and implement continuous improvement plans that ensure delivery of exceptional brand representation and member experience.
• Monitor member feedback, member services, and any other forms of feedback and engage organizational resources, as needed, to enhance the member experience and make all members “Raving Fans”.
• Partner with facilities management teams to ensure the condition and maintenance of all clubs and fitness equipment meet or exceed brand standards, and that any issues are appropriately prioritized and addressed efficiently and timely.
• Establish and manage club operational protocols, policies, and procedures, ensuring compliance with brand standards, health, safety, and regulatory standards.

 

 

Process Improvement

• Collaborate with the Director of Ops Process and Business Integration on the development of effective systems and processes to improve operational excellence and efficiency, reduce costs, and optimize club performance.
• Bring a forward-thinking and process-oriented approach to enhancing the facilities, always keeping the member experience at the forefront of facility-related decisions and improvements.

 

Team Development & Leadership

• Provide leadership, mentorship, and professional development opportunities for the field leadership team, fostering a culture of accountability, collaboration, and performance.
• Build a high-performing, motivated, and results-driven team through recruitment, training, and performance management.
• Promote le