Senior Product Manager, Sales Technology

About the team

At Zillow Group, our mission is to ‘give people the power to unlock life’s next chapter’ and our Sales, Success and Support team operators (Frontline) are essential to delivering that mission to our professional partners. The Frontline Products team is responsible for crafting, building, and implementing the technology that enables our Frontline operators to grow revenue while providing an excellent partner experience. We work in lock-step with our engineering teams to build these experiences and run our core portfolio, which includes custom-developed and third-party corporate applications (Salesforce CRM, engagement, analytics and communication tools).

About the role

We are looking for a strategic, analytical, and tech-savvy problem solver who is dedicated to creating enjoyable end-to-end experiences for internal teams. As a Senior Product Manager supporting frontline technology initiatives, you will orchestrate the implementation and improvement of technology used by our Sales teams to connect and interact with their customers. Your focus will be on delivering solutions that drive increased revenue for the business and enhance experiences for both our internal and external partners.

Join a collaborative team environment where you will partner with Engineering, Operations, Sales, and Partner Success teams to craft a roadmap that drives crucial product initiatives. As a successful candidate, you will have the opportunity to make an impact at both strategic and tactical levels, bridging technical and non-technical teams as needed. Use your expertise in CRMs like Salesforce and third-party integrations to propose innovative technical solutions for our Sales and Success teams, empowering them for success.

You Will Get To:

• Develop the roadmap based on company objectives, growth strategies, partner and customer insights, industry dynamics, and technology landscape, in collaboration with product and business leadership for your area of focus.

• Conduct continuous research on new tech offerings to proactively identify or develop solutions for critical business needs.

• Apply both qualitative and quantitative research to quickly test, measure, and iterate on new product and feature concepts to improve value and mitigate risks.

• Use product metrics to advise business decisions, identify product opportunities, and assess performance.

• Serve as the product owner in agile scrum ceremonies by investigating and defining problems, outlining detailed requirements/user journeys, planning development sprints, crafting and implementing user testing strategies, and facilitating continuous releases.

• Engage with a diverse group of key partners and senior leaders by sharing progress and insights through product briefs, status updates, and demonstrations.

• Collaborate with operations, enablement, marketing, and senior management to ensure clear communication and promotion of product improvements to drive adoption and engagement.

• Act as the primary advocate for your product area and a vocal supporter of B2B Platform initiatives across Zillow, collaborating with teams throughout the organization to deliver a unified experience.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $143,200.00 - $228,800.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 5+ years of experience as a Product Manager with direct product ownership, operating in an Agile development environment, collaborating with internal and external technology analysts and developers

• Demonstrated expertise in implementing product development within the sales/service technology ecosystem, including CRM, Sales Engagement, and unified communication platforms

• Proven success in leading cross-functional teams, running concurrent projects, delivering high-quality work on schedule, and proficient in UX design, te