Program Manager

Overview

 

Overview:

We are seeking a highly organized, detail-oriented, and experienced Program Manager to join our team. In this role, you will be responsible for overseeing the implementation of one or more software projects related to our Source Solution Suite which offers the ability for our clients to unlock transformation at the reimbursement, payment integrity, and enterprise level. You must have a proven track record in successfully managing complex projects from inception through completion and be comfortable working in a highly visible and client facing role.

 

The ideal candidate will possess a deep understanding of project and program management best practices, as well as strong problem-solving capabilities. They should also have excellent communication skills to effectively liaise with both internal and external stakeholders and ensure successful project delivery.

 

The Product: 

With Source, we’re changing the industry narrative, providing a more holistic approach to payment integrity that focuses on comprehensive reimbursement, agile editing, and integrated analytics. Our interoperable, cloud-based solution is modular to meet a health plan’s needs today and extensible to grow with their organization over time—bringing disparate parts of a payer’s organization together for improved accuracy and insights. The Source platform offers the ability for clients to unlock transformation at the reimbursement, payment integrity, and enterprise level. Our Reimbursement Transformation features Medicare and Medicaid content coupled with flexible contract configuration capabilities for Commercial lines of business. Payment Integrity Transformation includes rich editing libraries with history-based capabilities, easy development of customized edits, and improved transparency to reduce vendor dependency and increase control. As a complete solution, clients can achieve Enterprise Transformation, where root-cause issues are identified and addressed upstream, and all aspects of claims operations are centralized for comprehensive business intelligence. The complete suite of solutions from HealthEdge delivers a digital foundation for payers specifically designed to fuel a digital transformation, reduce costs, and improve both clinical outcomes and the member experience.

 

What you will do:

• Responsible for overall delivery and value realization of one or more concurrent implementation projects
• Demonstrate value realization of the program by providing tangible results, monitoring risks to delivery and resolving issues.
• Oversee the program team to develop high-quality and detailed project plans to achieve the goals of the project. Development of plans may occur during and/or after the sales process.
• Project plans will identify key objectives, timelines, dependencies, resources needed and stakeholder engagement strategies.
• Monitor project timelines for task completion and ensure adherence throughout the project by identifying and mitigating issues before they occur or troubleshoot problems if they arise
• Conduct project and program-wide risk & issue management, ensuring appropriate escalation.
• Support portfolio-level processes by ensuring resources are effectively managed within the program in accordance with project needs.
• Establish and enhance program management processes within the program that support successful oversight, management and reporting at the program and project level
• Ensure projects within the program are prioritized, staffed and resourced to ensure delivery of expected results and benefit.
• Create presentations to present progress reports on project activities and milestones to senior stakeholders both internally and externally
• Manage portfolio and executive level expectations and communications.
• Other duties as necessary to meet project needs.

What you bring:

• Bachelor’s Degree in a related field
• 5 or more years of experience leading complex, billable, software delivery-based projects to external clients
• Good understanding of software development processes including agile methodologies such as SCRUM/Kanban
• Knowledge of JIRA (or similar tools) is considered an asset
• Experience with SmartSheet is considered an asset
• Familiarity with enterprise resource planning (ERP) systems is preferred
• PMP Certification preferred
• Superior problem-solving abilities coupled with strong decision-making capabilities
• Outstanding verbal and written communication skills as well as interpersonal skills
• Proactive attitude combined with an eagerness to learn new technologies

HealthEdge commits to building an environment and culture that supports the dive