Regional Operations Director, Ambulatory Administration (Orthopaedic Surgery) - Ambulatory Admin - Full Time 8 Hour Days (Exempt) (Non-Union)

The Regional Operations Director (ROD) is responsible for overseeing the overall management of multiple facilities in designated areas including financial management, risk management, quality assurance compliance, patient care management, and teammate management. The ROD provides leadership and direction to assure safe, efficient, therapeutic and ethical patient care and positive teammate relations. He/She has full supervisory responsibilities for Clinic Managers within their assigned region and regional office coordination including but not limited to hiring, termination, disciplinary procedures, mentoring, professional development, annual review, salary increases. The Regional Operations Director defines and achieves operational and financial goals for practices under his or her direct supervision. Analyzes data and information to increase access and growth, reduce costs, and create efficiencies within each department. Engages in process improvement, program and system implementation, and facility projects to support and meet the Keck Medicine of USC goals and objectives. The Regional Operations Director ensures timely feedback and suggests solutions concerning Press Ganey results and CGCAPS customer service scores regarding satisfaction of team members, providers, and patients. The ROD operationalizes the growth and development of the practice(s) and new service opportunities by utilizing the proper allocation of resources and sound financial management. He/she also offers leadership and guidance to managers under his or her supervision, effectively delegating responsibilities and duties. Achieves a collaborative working environment.

Essential Duties:

• Maintain a liaison relationship between the Keck Medicine of USC Ambulatory Services, the Office of Revenue Cycle Management and the Keck Medical Center through attendance at meetings and through both written and oral communication
• Ensure prompt corrective action is implemented with cost, safety and patient care as priorities for the facilities, equipment and systems
• Oversee design and construction of new units and unit expansions/renovations
• Participate with due diligence team for potential acquisitions either within or outside the division or the region
• Oversee the transitional process of new acquisitions either within or outside the division or the region
• Develop and maintain an open line of communication with administrators and staff through staff meetings or written memorandums
• Understand and follow all organizational patient and employment policies and procedures
• Understand the idiosyncrasies of a multi-specialty clinic and establish protocols and workflows that are complimentary and not detrimental to each specialty and sub-specialty.
• Identify commonalities and/or areas of opportunity to further align KMC on consistent practices, whether it be administrative, financial or clinical.
• Moderate travel required to various site locations
• Financial Management
• Work with Clinic Managers and supervisors to formulate site specific budget and work with finance to develop regional budget of overall operational expenses in accordance with policies
• Review, authorize and monitor expenditure reports in accordance with policies and procedures
• Prepare and submit exceptions to budgetary compliance to the Associate Administrator
• Provide training on policies and procedures to staff (including new Facility Administrators) to ensure compliance with financial standards
• Review payroll reports for compliance with HR laws and regulatory agency policies
• Review patient and treatment charge reports to ensure ethical, accurate, and timely submission of charges for the region
• Define and establish goals for practice with Ambulatory leadership and practice leadership. Implement changes and/or additions as necessary.
• Analyze and report current workload and census statistics of patients/day through the use billing and registration systems. In order to capture accurate information, it is important to direct the staff in properly using these systems.
• Work closely with the Patient Business Office to assure timely submission of charge documents, provide information on new physicians, provide information on new services and supplies, work w/ office in developing rates for the new services and supplies.
• Using census statistics, telephone statistics and taking into account absences, holidays and vacation time, determine the correct level of staffing required to optimize patient care and fiscal integrity while meeting the TJC requirements.
• Review the organizational goals, patient care standards according to JCAHO and University policies and administrative requirements of the practice to plan and prepare the annual budget with the Associate Administrator, Chief Ambulatory Officer and