Account Executive-Senior Living & Multifamily Residential

Who We Are:

We give end users THE CONNECTED LIFE EXPERIENCE™ – the SEAMLESS, EFFORTLESS, AND ROBUST CONNECTIVITY EXPERIENCE they expect, and shows property owners how to BREAK THE BOUNDS OF UNINSPIRED CONNECTIVITY™ to increase revenue, improve customer/resident satisfaction and ultimately increase the value of their property.

We offer complete guest, resident and customer internet and connectivity solutions, including enterprise-class software, network design, engineering, professional services, ongoing maintenance, network monitoring, multi-lingual support, revenue reporting and authentication tracking.

We currently serve over 3,600 customers globally—comprised of over 1 million guest rooms and apartment units—across multiple industries including hospitality, student housing, multi family and senior living.

IN 2020 we launched PlatformONE— a world-class fully integrated wireless connectivity software platform to enhance customer opportunity and experience. PlatformONE offers property and venue owners a wide range of opportunities to leverage the latest advancements in wireless connectivity including 5G, Wi-Fi 6, Wi-Fi Certified Passpoint®, and next-generation IoT. PlatformONE Provides a single integrated network management plane for delivering fully managed solutions that optimize your guests’, residents’, and customers’ Connected Life Experience™.

What You will Do:

Customizes and delivers sales presentations to prospective customers, positions Single Digits, Inc.’s market-leading solutions to strategic Senior Living ownership and management companies, and meets/exceeds assigned sales and gross profit objectives. Manages customer relationships and expectations to ensure customer satisfaction and achievement of assigned revenue, gross profit, and account retention objectives.

Job Duties/Responsibilities:

• Develop and maintain trusted business relationships with decision makers and key influencers and at strategic Senior Living Multiple Dwelling Unit (MDU) ownership and management companies in assigned territory.
• Act as a trusted advisor and the primary executive point of contact for Single Digits at these companies for strategic selling, communications, and customer satisfaction.
• Maintain a rhythm of regular communications and in-person visits with customer executives who determine Senior Living MDU partner relationships and make buying decisions.
• Participate and provide leadership in customer requested meetings and calls.
• Identify and drive strategic sales opportunities at targeted Senior Living MDU ownership and management companies to close new business and exceed assigned sales quota.
• Develop and maintain a high value, named account list of targeted Senior Living MDU ownership and management companies in Sales Force Dot Com (SFDC) for the purpose of strategic selling.
• Perform strategic account planning and implement effective sales plans to penetrate target accounts.
• Partner and communicate regularly with Senior Living MDU sales team members regarding strategic sales opportunities and participate in joint sales calls as needed.
• Attend tradeshows and customer events to expand Senior Living customer relationships, drive new Senior Living property sales, and support contract renewals at existing customer properties.
• Negotiate new Master Service Agreements and close strategic sales opportunities.
• Attend regular internal meetings with Single Digits leadership to review and manage the health of the property portfolios at our strategic Senior Living MDU ownership and management companies.
• Maintain an in-depth knowledge of Single Digits value propositions and capabilities and articulate them effectively to existing and prospective Senior Living MDU ownership and management companies.
• Partner with internal departments, including Sales, Solutions Engineering, Marketing, Finance, Engineering, Operations, Customer Care, etc. to support company performance and maintain high levels of customer satisfaction.
• Work with Marketing, Operations, and Engineering to enhance existing products and services and develop new offerings.
• Promote a positive reputation and brand image for Single Digits in the marketplace.
• Quickly escalate pricing, installation, service, or other issues for your prospects and customers as necessary and act as the lead to manage and resolve them in a timely manner.
• Provide leadership on the creation and management of “get well” plans for Senior Living MDU ownership and management companies when required, and su