Manager, IT Infrastructure

At Libbey, we are MAKERS. No matter what you do at Libbey, you contribute to the making of the finest glass and tabletop products in the world. At Libbey, your valuable impact makes a difference and together we live our legacy while shaping our future to win as one!

LIBBEY: For Makers, By Makers. Since 1818!


OVERVIEW
The Manager, IT Infrastructure is responsible for overseeing and managing the organization's IT infrastructure, ensuring high availability, performance, and security. This role combines managerial responsibilities with hands-on technical expertise to support and enhance the IT infrastructure environment. The Manager, IT Infrastructure will also schedule and direct activities to resolve hardware and network problems in a timely and accurate fashion. Reporting to the Director of Information Technology, this position serves as a key member of the Information Technology organization's leadership team.
RESPONSIBILITIES
• Participate as a member of the management team in alignment with company and departmental goals.
• Lead strategic planning to achieve business goals by prioritizing initiatives and coordinating the evaluation, deployment, and management of current and future infrastructure technologies and processes.
• Assist with the design and implementation of disaster recovery and business continuity plans, procedures, audits, and enhancements
• Define and communicate corporate plans, procedures, policies, and standards for the organization for acquiring, implementing, and operating new systems, equipment, networks, and other related technologies
• Ensure the availability of the data residing on or transmitted to/from/through enterprise workstations, servers and other systems and in databases and other data repositories.
• Ensure backups of company data are running, tested, and stored in a safe and secure manner
• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements
• Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration
• Participate in the development of IT strategies in collaboration with the executive team
• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts
• Establish service level agreements with business units
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts
• Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services
• Assist with the planning and deployment of infrastructure security measures in conjunction with internal security team
• Manage and perform basic and expedited support to resolve all networking related issues
• Troubleshoot and resolve all expedited issues impacting the customers’ and businesses challenges and needs
• Proactively communicate the status, plan of action(s), and resolution(s) of issues
• Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, and wireless implementations
• Conduct feasibility studies for various upgrade projects, improvements, and other conversions
• Define hardware and software standards in conjunction with owners and stakeholders
• Perform project work as appropriate
• Manage incoming tickets. Identify recurring incidents, perform root cause analysis and recommend/implement permanent solution; recommend solutions that can enable the Service Desk to resolve issues at L1
• Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure
• Resolve advanced video, voice, and data issues for multiple systems with minimal assistance
• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure
• Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities
• Practice IT asset management, including maintenance of component inventory and related documentation
• Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action
• Lead, influence and empower the organization to fulfill our purpose (living our legacy, shaping our future, and winning as one).
• Cultivate a diverse and inclusive culture where associates can thrive, make us better a