Front Desk Assistant

Position Summary:

Hope Valley Country Club is seeking a warm, professional, and highly organized Front Desk Receptionist to serve as the first point of contact for members and guests. This individual will play a vital role in setting the tone for an exceptional club experience by providing outstanding service, managing front desk operations, and supporting administrative needs across departments.

Key Responsibilities:

• Greet all members and guests in a courteous, professional, and welcoming manner.

• Answer phone calls and emails promptly; direct calls and messages to appropriate departments.

• Provide accurate information about club services, events, hours of operation, and amenities.

• Manage reservations for dining, events, tennis, and other club-related bookings.

• Maintain a clean, organized, and professional front desk and lobby environment.

• Support administrative tasks such as printing, copying, filing, and distributing member communications.

• Log member requests or concerns and communicate them to the appropriate managers for follow-up.

• Monitor member traffic to ensure compliance with club policies and guest registration procedures.

• Assist in preparation of club mailings and newsletters, if needed.

• Collaborate closely with other departments to ensure seamless service and communication.

Qualifications:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.

• Prior experience in a receptionist, concierge, or customer service role strongly preferred.

• Excellent verbal and written communication skills.

• Professional appearance and demeanor.

• Strong attention to detail and ability to multitask in a fast-paced environment.

• Proficient in Microsoft Office Suite and general computer literacy.

• Experience with club or hospitality software (e.g., ClubEssential) is a plus.

• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Key Traits for Success:

• Friendly and personable attitude with a member-first mindset

• Punctual, reliable, and discreet

• Adaptable and calm under pressure

• Proactive in assisting others and solving problems

• Committed to providing a welcoming and inclusive atmosphere for all

Required Skills

• Verbal and written communication skills.
• Organizational skills.
• Basic computer skills including Excel, Word, and Outlook.
• Basic bookkeeping skills.
• Basic understanding of how to operate standard business equipment.

Physical Demands & Work Environment Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to:

• Walk, sit, stand for long periods of time, bend, use hands to finger, handle, or feel; and talk or hear, stoop, kneel, crouch, close vision, distance vision, peripheral vision depth perception and ability to adjust focus.
• Spend time making repetitive motions such as typing.
• Lift up to 25+ lbs. occasionally and to lift overhead and push/pull, move lighter objects.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee may:

• Be indoors, in an environmentally controlled location.