Payroll Customer Support Specialist

Resolve call center tickets and emails from associates, stores and division personnel pertaining to payroll. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

• Resolve assigned call center tickets
• Process online stop pays and replacement checks for assigned divisions
• Partner with Kroger Benefits to provide arrears and benefit payment information
• Review and reconcile W2s as part of year-end processing
• Respond to payroll questions from division and store associates
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum 

• Working knowledge of Microsoft Office, including Excel
• Ability to work within strict deadlines
• Good written and oral communication and customer service skills
• Must be able to use discretion and maintain confidential information
• Self-starter with ability to perform job responsibilities with minimal supervision
• Ability to work well with others
• Physical ability to access all necessary files

 

Desired

• Payroll experience, with knowledge of Oracle cloud based or other payroll systems 
• Sound judgement when handling complex customer situations
• Advanced Excel skills