Workplace Services Coordinator - Mail

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Shape the Future of Workplace Experience at JLL - At JLL, we're transforming real estate for a better world. As our Workplace Services Coordinator + Mailroom Services Hybrid, you'll become the heartbeat of our client's workplace—creating exceptional environments where people thrive. Joining this team means you will drive our JLL behaviors and values of Teamwork, Ethics and Excellence with collaboration across service lines and locations.

What this job involves - The Workplace Services Coordinator + Mailroom Services Hybrid serves as the friendly face of our facilities team, ensuring work spaces remain pristine, functional and welcoming. With a focus on operational rigor, you'll maintain a visible presence on campus, delivering services with speed and responsiveness while building strong relationships through effective integration with everyone you encounter.

As our frontline problem-solver, you'll embody pro-activity by addressing customer concerns and facility issues before they escalate. Acting as our vigilant presence throughout campus, you'll help the team respond faster, close work orders more efficiently, and demonstrate accountability by meeting all Service Level Agreement (SLA) commitments.

What You'll Do:

• Create Exceptional Spaces - Maintain conference rooms, common areas, and work spaces with operational rigor, including removing clutter and ensuring space readiness for optimal productivity

• Deliver Outstanding Customer Service - Address inquiries and solve problems with speed and responsiveness, ensuring client satisfaction and positive experiences

• Manage Work Orders - Track tickets, assign tasks, and verify completion within SLA requirements, demonstrating accountability for service excellence

• Conduct Regular Site Inspections - Proactively identify and address issues before they impact the workplace experience

• Support Special Events - Assist with power needs and supplies for campus events within your building assignments, integrating across teams and departments

• Maintain Supply Inventory - Ensure work spaces are fully stocked and ready for use with a cost conscious approach to resource management

• Drive Continuous Improvement - Apply data-driven insights to identify opportunities and implement future-forward enhancements to service delivery

• Process, sort, and distribute all incoming and outgoing mail, packages, and deliveries with speed and responsiveness while maintaining accurate electronic logs and records with operational rigor

• Research delivery tracking information and resolve any mail or package-related issues for clients, taking accountability for complete mail service management

• Maintain organized mail room operations including regular inspections and proactive inventory management of supplies

• Ensure compliance with postal regulations and procedures while handling sensitive mail with appropriate care and attention to detail, reflecting operational rigor

• Identify and implement process improvements to increase efficiency in mail operations using data-driven insights and cost conscious approaches

• Support reception duties as needed, creating positive first impressions through exceptional customer service while managing visitor tracking and security access with speed and responsiveness

What You Bring:

• 2-3 years of administrative, facilities management, or hospitality experience

• Technology proficiency with Microsoft Office or Google Workplace Suite

• Strong communication skills and customer-focused mindset that facilitates integration across teams