Clinical Program Manager, Patient Safety & Quality Manager (RN or NP Required) - Critical Care Institute

The mission of the Patient Safety and Quality department within the Mount Sinai Institute of Critical Care Medicine (ICCM) is to enhance patient outcomes by ensuring critically-ill patients receive the highest standards of care through continuous improvement and a maintaining a culture of safety.

As a PSQ Manager, you will join a collaborative team that works closely with clinical providers, administrative staff, and other stakeholders to develop, implement, promote, and monitor initiatives that improve the delivery of quality care among critically-ill patients across all Mount Sinai Hospital System (MSHS) sites. 

This position is full-time and scheduled onsite during regular business hours at the Mount Sinai Hospital Campus, located in the Upper East Side of New York City.

• Establishes and maintains collaborative relationships with nursing staff, leadership, medical staff and other administrative staff.
• Monitor quality performance metrics established by ICCM and Mount Sinai Health System.
• Help interdisciplinary teams identify areas of opportunity and provide guidance through QI process.
• Regularly review clinical documentations to ensure adherence to policy and accepted standards of care.
• Helps reduce healthcare-associated infections (HAI) by providing recommendations for invasive device removal when clinically appropriate.
• Consult with medical providers regarding National Healthcare Safety Network (NHSN) guidelines to ensure accuracy and compliance with established healthcare standards.
• Organizes and facilitates high-level presentations on behalf of ICCM, including designing slidedecks, creating an agendas, maintaining minutes, and providing follow-up on deliverables.
• Provide education seminars regarding quality improvement

• Baccalaureate Degree in Nursing is required. Masters in Nursing or health related field is preferred. Certification in specialty area preferred
• 5 years directly related experience (some supervisory preferred)
• New York State License with current registration as a registered professional nurse
• Certification in specialty area preferred
   

Preferred:

• A minimum of 3 years of recent clinical experience in an adult ICU setting within a tertiary healthcare center.
• Experienced designing, implementing, and measuring the impact of QI projects using rapid-cycle frameworks, such as PDSA.
• Skilled in evaluating and interpreting complex data sets to identify trends, patterns, and opportunities for improvement.
• Knowledgeable of roles of regulatory and data benchmarking organizations, such as CMS, NHSN, NDNQI, and The Joint Commission.
• Demonstrates excellent interpersonal communication skills and adapts effectively to diverse audiences at all organizational levels.
• Proficient in Microsoft Excel, Microsoft PowerPoint, and EPIC Hyperspace software.

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting l