Cloud Solution Architect - Exchange/O365 - CTJ- Top Secret

Do you have a passion for Cloud Services? Do you love to solve problems and help improve the quality of Microsoft's products? Are you customer-obsessed and do you have a growth mindset? If so, this is an opportunity for you. Microsoft Federal is looking for a Cloud Solution Architect - Exchange/0365 (CSA). In this role you will be working with customers and partners building, deploying, operating, and optimizing large complex enterprise environments. You will also be responsible for customer satisfaction, deployment, adoption, and support of enterprise Microsoft deployments.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.

The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or intelligence community.

Responsibilities

As a Cloud Solution Architect - Exchange/0365 you will be a key technical resource for the customer, primarily focused on delivering proactive services such as education workshops, delivering assessments and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Premier Support to expedite incident resolution. The role can include a mixture of short and long-term customer engagements.

Serving as a vital customer-facing technical resource, you will be responsible for providing a mixture of tailored proactive services and reactive assistance that span the planning, migration, and operations of Office 365; ultimately driving successful customer adoption and satisfaction.

Seeking opportunities to drive Customer Success business results by collaborating with multiple team members. Identify opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.

We are seeking a Cloud Solution Architect who specializes in Office 365 (Exchange) or Microsoft Exchange On-Premises implementations who will partner with customer business decision makers and IT teams to understand their business requirements and address these using Microsoft technologies.

The role can include a mixture of short and long-term customer engagements. This position may require travel to customer sites up to 50%- 75% of the time. There will be occasion overnight travel

Other

• Embody our culture and values

Qualifications

Required/Minimum Qualifications 

• Bachelor’s degree in computer science, Information Technology, Engineering, Business, or related field AND 4+ years’ experi