Client Manager - Remote

Company Description

About us, but we’ll be brief

Experian is the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to identify targeted customer bases.

As the world’s leading repository of consumer credit data, Experian is transforming data into solutions that facilitate transactions, ensure financial safety and improve the financial lives of millions of consumers around the world.  We have been named by Forbes magazine as one of the “World’s Most Innovative Companies" and ranked on Fortune’s Best Companies to work for.

Job Description

The Client Manager role is a hybrid role focused on sales, account management, and service.  You will be working in a team environment responsible for managing, retaining, and driving revenue growth within an existing client base.  You will be the client liaison partnering with various internal departments including: ClientCare, Billing, Product, Technical Support, and Implementation. 

• Navigate complex environments to drive results. You collaborate naturally with members across different teams balancing priorities
• Manage several hundred accounts. Resolve inbound client inquiries consisting of sales and service requests.
• Make outbound phone calls and email to existing clients to retain and grow relationships.
• Be proficient in outbound prospecting messaging using automation tools and technologies.
• Enhance existing client relationships by focusing on service needs, research, and special projects.
• Provide product training to clients to ensure effective utilization of Experian services.
• Be consultative in client discovery sessions to probe for needs and identify renewal and upsell opportunities.
• Monitor and understand client usage behaviors to identify and address emerging trends.
• Manage the sales process from identification, qualification, proposal generating and contracting stages to win business.
• Responsible for initiating and obtaining required documentation to implement product or service changes related to security, credentialing, data reporting, and legislative requirements.
• Operate with a growth mindset, taking initiative with different opportunities to develop your skills as an Experian client manager.
• Act with a self-driven entrepreneurial spirit - highly motivated with a drive to succeed.

Qualifications

• Communication is the key to your success. You grasp concepts quickly and know how to make the complex easy to understand. You can effortlessly share your knowledge of the industry and how your customer is using data, software, and analytics to enhance their business
• Background in Financial Services, Banking, Credit Unions, or Mortgage preferred
• Experian knowledge preferred 
• You have solid business acumen, with an understanding of corporate financial priorities and common initiatives in credit / risk / fraud and decisioning
• Self-motivated, confident, possess critical thinking and research skills, have a strong work ethic with a high level of business maturity.
• Fast learner, curious, and possess the ability to learn new information about solutions and sales processes.
• Self-starter with drive to learn independently
• Comfortable operating within a teamed service and selling goal / approach
• Coachable with quest for continuous learning
• Excellent sense of urgency operating with service excellence
• Strong interpersonal and professional communication skills, both verbal and written.
• Good attention to detail and strong organizational skills are critical
• Solid working knowledge of Salesfore.com CRM system is desired
• 2+ years of previous customer facing and sales experience preferred
• Bachelor’s degree preferred or equivalent work experience in business. High School diploma required

Additional Information

Perks

·Competitive pay and comprehensive benefits package

· Flexible work schedule

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above.  Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience and education.  This position is also eligible for a variable pay opportunity and a comprehensive benefits package which includes health, life and disability insurance,