Assistant Division Director - Strategic Operations #W0904

Title: Assistant Division Director - Strategic Operations #W0904

State Role Title: Program Administration Manager III

Hiring Range: $120,000 - $128,000/yr. (commensurate with experience)

Pay Band: 6

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: www.dss.virginia.gov

Recruitment Type: General Public - G

Job Duties

At the Virginia Department of Social Services (VDSS), we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency – one of the largest in the Commonwealth of Virginia – partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia’s most vulnerable citizens have easy access to the services and benefits available to them.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short and Long Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching – Employee Benefits.

The Virginia Department of Social Services, Division of Family Services Strategic Outcomes is currently seeking an Assistant Division Director. This position serves as the assistant to the Director of the Division and is responsible for leading the planning, development, implementation, and directing the operations and support activities of the division. The position serves as a strategic leader and is responsible for building a successful team to operationalize the day-today administrative, procurement, contract and continuous quality improvement functions while maintaining compliance with federal and state regulations and agency policies and procedures. The position plays a vital role as an advisor to program managers across the division in the operation and management of programs, assuring effectiveness and efficiency to support VDSS' mission, vision and goals. As a member of the division's management team and under the leadership of the Division Director, the position sets the strategic direction and plan for the division's future, not in a silo but with the entire division's mission and vision in mind to move its business goals forward.

Minimum Qualifications

• Experience in child welfare programs, business administration and human services field.
• Demonstrated knowledge of family services programs delivered through the Virginia Social Services System.
• Knowledge of the operations and workings of the Commonwealth’s state supervised and locally administered social services system.
• Comprehensive knowledge and experience in systems planning and development methods; skill in problem identification and resolution.
• Comprehensive knowledge of social service laws, principles and practices, especially state and local services programs and outcomes.
• Effective leadership skills and ability to supervise, organize and direct professional staff.
• Strong relationship management skills and demonstrated ability to build strategic partnerships, influence change, create and maintain credibility among colleagues and senior leadership.
• Knowledge of principles and practices of quality management, continuous improvement practices, achieving target outcomes, and assessment and evaluation of child/family programs.
• Ability to plan and implement process improvements across the organization to improve customer service, program and operational efficiency and effectiveness.
• Understanding of the Commonwealth’s budget an