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Customer Service Specialist
The Brothers that just do GuttersUnited Statespart_timeVerifiedPosted 27 May 2025
💰 $42,000/yr
About the role
Benefits:
The Brothers that just do Gutters were voted The Best Place To Work.
We truly believe in investing in our employees and have created a work culture unlike any other. We also offer huge opportunities for growth.
Looking for an enthusiastic Customer Service Specialist who takes pride in providing top quality customer service. If you have excellent customer service and communication skills, are detail oriented, organized and are interested in working for an Award Winning company we have a position available for you.
Duties: Answering calls and setting up prospects into the sales schedule. Scheduling estimates for customers based on the customers’ availability and best route for our Solutionists. Answering customers questions about our products, services, and policies. Taking messages and routing calls to the appropriate person. Contacting all home show visitors to schedule appropriate service. Scheduling installations and gutter cleaning based on revenue goals, scheduled hours and best routes. Meeting estimate goals for each rep. Candidates must be professional and positive at all times even during heavy call volume days.
Responsibilities:
Required Experience: Customer Service: 1 year
Job Type: Part Time
Required education: High school or equivalent
Requirements:
Minimum Requirements:
The Brothers That Just Do Gutters is a rapidly growing, locally owned, and operated franchise with multiple locations across the country. Our mission is to "Reinvent Contractor Service" by providing agreat place to work and delivering 5-star service every step of the way from initial phone inquiry,home visit, inspection and estimate, scheduling, timeliness, installation, follow up and ongoing support and service. We want to do what's right for our employees, customers, and communities.
Join Our Team at The Brothers that just do Gutters
The Brothers that just do Gutters is a full-service rain gutter and gutter guard franchise, specializing in the installation, repair, and maintenance of seamless gutters, gutter guards, specialty gutters, and more. With over 100 franchise locations across the United States, we are rapidly growing and continuously seeking driven individuals to join our team.
We are a performance-based company dedicated to providing clear career paths for individuals with goals and aspirations. We fully invest in our team members, believing that creating a comfortable and supportive work environment is key to success.
Don’t settle for a fixer-upper career. Join us and build something great.
- Opportunity for advancement
- Training & development
- Competitive salary
The Brothers that just do Gutters were voted The Best Place To Work.
We truly believe in investing in our employees and have created a work culture unlike any other. We also offer huge opportunities for growth.
Looking for an enthusiastic Customer Service Specialist who takes pride in providing top quality customer service. If you have excellent customer service and communication skills, are detail oriented, organized and are interested in working for an Award Winning company we have a position available for you.
Duties: Answering calls and setting up prospects into the sales schedule. Scheduling estimates for customers based on the customers’ availability and best route for our Solutionists. Answering customers questions about our products, services, and policies. Taking messages and routing calls to the appropriate person. Contacting all home show visitors to schedule appropriate service. Scheduling installations and gutter cleaning based on revenue goals, scheduled hours and best routes. Meeting estimate goals for each rep. Candidates must be professional and positive at all times even during heavy call volume days.
Responsibilities:
- Receive inbound phone calls for prospects/clients
- Provide support to teams and clients
- Strive to meet and exceed call performance.
- Document all call information and data discovery
- Utilize Knowledge Base of product and services
- Participate in continued education and training
- Help improve the client experience
- Conduct administrative support and reports
Required Experience: Customer Service: 1 year
Job Type: Part Time
Required education: High school or equivalent
Requirements:
- Knowledge of the Capital District, NY area
- A positive attitude is a must, as well as the ability to properly and comfortably interact with clients and other employees
- Two years experience in customer service is preferred
- Proficient computer skills; specifically with Google Sheets, Slides, Calendar, Excel, Word
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, good judgment, and strong operational focus
- A passion for providing top-notch client support
- Ability to work with peers in a team effort and cross-functionally
- Gutter knowledge a plus
Minimum Requirements:
- Must be 18 or older
- Must have computer with internet
- Must have a phone
The Brothers That Just Do Gutters is a rapidly growing, locally owned, and operated franchise with multiple locations across the country. Our mission is to "Reinvent Contractor Service" by providing agreat place to work and delivering 5-star service every step of the way from initial phone inquiry,home visit, inspection and estimate, scheduling, timeliness, installation, follow up and ongoing support and service. We want to do what's right for our employees, customers, and communities.
Flexible work from home options available.
Compensation: $18.00 - $21.00 per hourWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Join Our Team at The Brothers that just do Gutters
The Brothers that just do Gutters is a full-service rain gutter and gutter guard franchise, specializing in the installation, repair, and maintenance of seamless gutters, gutter guards, specialty gutters, and more. With over 100 franchise locations across the United States, we are rapidly growing and continuously seeking driven individuals to join our team.
We are a performance-based company dedicated to providing clear career paths for individuals with goals and aspirations. We fully invest in our team members, believing that creating a comfortable and supportive work environment is key to success.
Don’t settle for a fixer-upper career. Join us and build something great.
This franchise i
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