Manager, Cash Operations

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

The Royal Caribbean Group’s Accounting Team has an exciting career opportunity for a full time Manager, Cash Operations reporting to the Sr. Director, Revenue Accounting, AP, and Special Projects.

 

This position will work on-site in Miramar, Florida

 

Position Summary:

 

This manager position has responsibility for all aspects of the shared services cash and credit card processing function for the global company. This position directs and manages the daily operations of a large multi-currency, multi-company cash receipts and cash disbursements processes and related controls. This position leads all shared services cash and credit card processing related projects and continuously looks strategically for ways to better support the business. This position works on cross functional projects that involve cash and credit card processing and requires significant interaction with other shoreside departments including Revenue Management, Reservations, Groups, Customer Service, IT, HR, Internal Audit, Foreign Office Finance Groups and Tax. This position directs and coordinates all activities relating to processing of payments, travel agent commissions and guest refunds on cruise bookings, including all related customer service support. This position manages relationships with third party vendor/processors and service providers.

 

Essential Duties and Responsibilities:

 

• Ensures department and individual goals and objectives are met and aligned with the Company’s Accounting department’s policies, procedures and goals.

 

• Manages approximately 30 professional and clerical staff to ensure the department’s goals, objectives and cash and credit card processing responsibilities are carried out in a well-controlled environment.

 

• Proactively works with management from various operational groups (i.e. Reservations, Groups, Customer Service, Revenue Management, Sales, Marketing) to continuously assess business needs both external and internal as they relate to payment and commission/refund disbursement processes.

 

• Identifies the scope and manages related system development/enhancement projects, including coordination with IT support department.

 

• Monitors internal controls surrounding the receipt and disbursement of cash and credit cards and manages changes as necessary.

 

• Responsible for all aspects of the application, deposit, reconciliation and authorization/settlement of cash, cash equivalents and credit card charges received on bookings, including coordination with third party processor as necessary.

 

• Responsible for all aspects of the disbursement of travel agent commissions and guest refunds, including coordination with third party vendor as necessary.

 

• Manages a team that supports all payment processing, cash functions, travel agent commissions, guest refunds and cruise bookings.

 

• Interviews, hires, trains and develops employees; plans, assigns, and directs work; conducts performance appraisals; manages employee rewards and discipline; addresses employee payroll issues and resolves personnel issues.

 

• Maintains and establishes systems of internal control in cash and credit card processing to ensure compliance with Sarbanes-Oxley and departmental standards.

 

• Creates, and reviews policies and procedures.

 

• Manages the maintenance and development of cash and credit card processing systems including system design, implementation, and testing.

 

• Ensures monthly balance sheet reconciliations are properly and timely performed for all related accounts.

 

• Works with other departments to ensure that existing processes, or proposed changes, are well controlled, operating efficiently, effectively and identifies improvements, if necessary.

 

• Works with external and internal auditors on financial statement items, Sarbanes-Oxley and other audit and review projects, related to this job function.

 

• Develops presentations and analytical tools to educate / assist Company Management.

 

• Leads or participates in special projects as assigned.

 

• Keeps current with cash and credit card processing, industry and regulatory issues impacting the department.

 

Qualifications, Kn