Technical Writer

Company Description

SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services.

Penumbra is part of SGS Group, an independent third-party testing laboratory that was established in 2011 as a vehicle to provide information security conformance testing and product evaluation services to companies seeking standards compliance. Currently based outside of Portland, Oregon, Penumbra is the world’s leader in postage evidence system (PES) standards, conformance testing, security assessments and audits. Penumbra supports the world’s largest postal markets: USPS, Deutsche Post A.G., UK Royal Mail, and the Canada Post Corporation (CPC) amongst many others.

Job Description

The Technical Writer is a member of the Quality Document Control (QDC) department who oversees Penumbra’s internal and external documentation. They are responsible for reviewing reports, updating, maintaining, and implementing quality assurance procedures concerning internal operations, as well as the safekeeping of Penumbra Intellectual Property in addition to Customer Intellectual Property.

The Technical Writer is responsible for the implementation of policies meant to ensure quality assurance of the status and security of physical and electronic evidence, compliance to NVLAP requirements and internal procedures, and the submission of documents to third-parties, including Customers and validation entities.

As part of their duties, the Technical Writer will learn to specialize in the following standards:

• ISO 17025
• NVLAP Handbook 150
• NVLAP Handbook 150-17
• Penumbra Quality Manual

Additionally, the Technical Writer will become proficient in the submission requirements and procedures for the following testing standards:

• FIPS 140-3 Conformance Testing
• Postage Evidencing System (PES) testing
  • USPS
    • Performance Criteria Information Based Indicia (PCIBI)
    • Intelligent Mail Indicia Performance Criteria (IMI PC)
  • Deutsche Post A.G. (DPAG)
    • FRANKIT Admission Requirements
    • International Postal Meter Approval Requirements (IPMAR)
    • FIPS 140-3
  • UK Royal Mail
    • IPMAR
  • Canada Postal Corporation (CPC)
    • FIPS 140-3
    • IPMAR
  • TNT Post (Netherlands)
    • NETSET2
    • IPMAR
  • An Post (Eire)
    • IPMAR

Qualifications

• Associate Degree in technical communication, English, publishing, or related field (Required)
• Bachelor’s Degree OR Minor in English, technical communication, publishing, or related field strongly preferred (Preferred)
• Minimum 1 year of experience in Business, Writing, publishing, or related field (Required)
• Technical writing proficiency (Preferred)
• Editing experience (Preferred)
• Familiarity with conformance to government regulations (a plus)
• Familiarity with cryptography (a plus)