GENESIS HEALTHCARE SYSTEM
 

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always. 

Position Details:

Work Shift:

Varied Shift (United States of America)

Scheduled Weekly Hours:

36

Department:

HP Administration

Overview of Position:

The Modality Assistant is responsible for the coordinator of care for all patients within the Imaging Department including pre-screening and preparation instructions prior to and after patient arrival. This position is responsible for all correspondence, maintaining of files, acts as a patient liaison, receptionist, screens telephone calls within the department and compiles departmental monthly reports.

ESSENTIAL DUTIES
1.    Completes assignments or duties with 98% accuracy and within specific timeframes.
2.    Completes patient screening questionnaires pertaining to diagnostic testing, e.g. MRI, PET, and CT clearance sheets.
3.    Handles changes in work priorities and supports department functions on multiple levels.
4.    Assists in the collection of daily departmental data for various departmental reports.  Collects department related information regarding operations, budgets, personnel reports and/other activities.  
5.    Assists in the resolution of routine inquiries, educational arrangements, or other related activities to support department management and operations.   
6.    Assists modality staff in coordination of efficient and effective workflow. 
7.    Communicates effectively with patients by both listening and speaking with them and their families.
8.    Uses Central Scheduling software in development of department packets for each of the Imaging modalities that have scheduled patients.  
9.    Effectively uses functions of various software systems (HIS, RIS and PACS) to process, access and distribute imaging-related information. 
10.    Ensures file cabinets, computer and office area is locked and/or secured to prevent breach of confidentiality or unpermitted access to information
11.    Stays current with department information and changes by reading and initialing the department communications book.
12.    Maintains pleasant and professional demeanor at all times.
13.    Assist with IV starts and other duties assigned.

QUALIFICATIONS
1.    High school graduate or equivalent.  
2.    IV certified or obtain certification within 6 months.
3.    Solid written and verbal communication skills.
4.    Ability to handle multiple priorities simultaneously.
5.    Ability to function independently with initiative in areas of responsibility.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS
1.    Living the Genesis Mission, Vision and Values: 
• Performs work in a manner that is quality focused.
• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.
• Results oriented and focused on achievement of objectives.
• Acknowledges and responds to the diversity of people and the situation.
• Encourages peers (others) to be owners of change.
• Always makes the effort to anticipate and exceed customer needs and expectations.
• Possesses the ability to engage others with patience and understanding.
• Acts in a manner that creates positive first and lasting impressions.
• Demonstrates the ability to own issues until they are resolved.
2.    Patient Centered Care  (patients/families, physicians, co-workers, all other internal/external customers)
• Introduces self and role…connects with everyone.
• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.
• Asks for and anticipates needs and concerns of others.
• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)
• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.
• Responds to requests in an appropriate and timely manner.
• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.
3.    Promotes Patient and Employee Safety 
• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, me