Customer Service Operations Specialist

Job Title

Customer Service Operations Specialist

Job Description

Customer Service Operations Specialist:

The Customer Service Operations Specialist possesses functional knowledge and understanding of the Life Solutions business and order intake policies; reviews submitted orders for compliance prior to order acceptance, creates and operationalizes orders in the ERP system, including coordinating PO creation to Philips manufacturing groups and third party vendors, coordinating equipment delivery and creating accurate invoicing per the terms of the contracts. 

 

Your role:

• Validating and processing all SP00 and change orders in compliance with policies

• Timely and proactive communication with internal and external customers, including field service engineers, to efficiently resolve any order issues

• Utilize critical thinking to analyze complex contract requirements, special provisions, pricing, internal approvals, and terms and conditions to ensure compliance with appropriate laws, regulations and corporate policies

You're the right fit if:

• 2+ years of sales support experience within a customer service and/or commercial order management environment

• Your skills include; Sales Force Knowledge, SAP experience, Time Management, Analytical Thinking, Problem Solving, excellent and concise oral and written communication.

• You have a bachelor's degree in business or related field preferred, or equivalent experience

• Intermediate to advanced skills in MS Office (Word and Excel) along with Intermediate to advance Math skills.

• Passion for customer experience, operational excellence and continuous development

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our commitment to diversity and inclusion.

Philips Transparency Details

The pay range for this position in (STATE) is $22.55  to $32.21.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.    

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.  Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.  Details about our benefits can be found here. 

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. 

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who requ