Sr Manager, Commercial Services

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Sr Manager, Commercial Services

Management Level

Sr Manager - People Leader

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $85,500.00 - $128,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

This position manages and directs [Commercial Accounts, Customer Support, TRA and/or Specialty] operations of the Auction, maintaining positive relationship with all location customers, developing new business, and providing quality service. The Manager leads a team of employees who work with Manheim customers and location operational groups to ensure that the sale runs smoothly both operationally and administratively. The position works closely with home office and field sales teams to ensure that customer expectations are met or exceeded and promotes and educates customers on the various products and services provided by Manheim.

Job Responsibilities:

• Monitor & ensure that changes to vehicles are posted timely and accurately seeing to it that vehicle records are maintained in compliance with contract requirements.

• Coordinate and review customer files and account records with appropriate managers to efficiently monitor aged inventory and title delays.

• Maintain accurate account records and a positive customer relationship by ensuring efficient and accurate handling and resolution of account problems.

• Establish and maintain close working relationships and good rapport with all client-serving accounts (dealer, commercial, dealer, specialty, and TRA accounts).

• Develop new accounts through personal and telephone contact with potential customers and increase level of consignment with existing customers.

• Work with the Operations Manager and provide appropriate account information to monitor consignor's vehicle inventory and to coordinate vehicle controls.

• Provide progress reports to sales staff and other managers as necessary to increase business.

• Sets an example of professionalism and sincere appreciation for the business relationships that have been established among the dealers and the auction.

• Serves as the point person for resolution of customer issues at the location in partnership with Field and home office sales teams.

• Supervise the preparation of pre- and post-sale reports as required by consignor, and ensure work is completed accurately and timely, charges are correctly posted, and records are maintained according to contract requirements.

• Oversee TRA and Specialty functions ensuring positive customer relationships, focus on growth of business, successful sale execution, completion of quality repairs, and appropriate preparation of records for customer accounts.

• Provide schedule of sales line-up to Operations and Recon Managers for proper routing of vehicles, coordinating aged units.

• Participate in trade shows representing the Auction and sharing information on Auction products and services.

• Provide reports on budget, sales, and account activities.

• Maintain and develop assigned staff by recruiting, selecting, orienting, and training employees, and by providing educational opportunities. Counsel and discipline employees, as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals.

• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.

• Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.

• Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.

• Enforce all company policies and procedures related to employee and customer conduct.

• Partner with various market level support teams (i.e., Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support.

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