Staff Product Manager, ServiceNow

Job Posting Title:

Staff Product Manager, ServiceNow

Req ID:

10129558

Job Description:

Department Description

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.

The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. Our group drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.

Team Description:

The Corporate Technology group is part of the Products organization, responsible for delivering and supporting the technology that powers TWDC’s corporate functions, enterprise workflows, and service management platforms. Our scope spans the entire product lifecycle — from setting strategy and roadmaps to overseeing project delivery, engineering, and ongoing support. Through these efforts, we drive digital transformation across our business, workforce, and technology communities.

We partner with a diverse range of internal corporate teams — including Brand Management, Corporate Communications, Corporate Real Estate, Corporate Social Responsibility, Global Labor & Product Standards, Global Security, Investor Relations, Management Audit, Legal & Global Affairs, and Supply Chain Compliance, Trade Management, & Logistics. Additionally, these solutions extend to our segment partners, ensuring a cohesive and connected technology experience across the company.

Responsibilities of Role:

The Staff Product Manager is a senior individual contributor responsible for defining and driving the strategy, planning, and execution oversight for a portfolio of internal technology products. With a deep understanding of business needs and technology capabilities, this role partners closely with business stakeholders, engineering teams, and senior leaders to deliver solutions that generate measurable business value. The Staff Product Manager serves as the strategic owner for multiple complex products, overseeing the entire product lifecycle from ideation to operations, and acting as the primary liaison between Corporate Technology and our customers to deliver solutions on the ServiceNow platform. This role requires strong product leadership, cross-functional influence, and a balance of strategic vision with pragmatic execution.

Product Strategy & Vision

• Own the vision and value proposition for a portfolio of business enablement products built on the ServiceNow platform

• Define product strategies and multi-year roadmaps aligned with enterprise goals and customer priorities

• Act as a domain expert across multiple product areas or business domains, using data, user insights, and market knowledge to guide decisions

• Develop core product positioning, messaging, and strategic narratives that communicate product value to executive stakeholders

Product Planning & Delivery Oversight

• Create and maintain 12 24-month product roadmaps that deliver measurable business value

• Lead the development of product requirement documents (PRDs), prioritizing features based on user needs, business goals, and technical feasibility

• Oversee the full product lifecycle, from ideation and discovery through development, launch, and sustainment

• Collaborate with agile delivery teams and Product Owners to ensure successful planning and execution of product initiatives

Stakeholder & Partner Engagement

• Build trusted relationships with business partners and segment leaders, serving as their primary point of contact for product direction and prioritization

• Facilitate ongoing alignment between enterprise technology and business partners to ensure products meet evolving needs and deliver strategic value

• Proactively identify opportunities for external partnerships, licensing, or integrations to accelerate product outcomes

• Serve as an escalation point for complex business inquiries, stakeholder concerns, and cross-team dependencies

Market Awareness & Competitive Landscape