Senior Freight Forwarder,AOG Specialist, Aerospace

As a Senior Freight Forwarder at DSV, you will be responsible for coordinating and managing the transportation of AOG Shipments, both import and export nationwide, ensuring timely delivery and compliance with regulations. Components include but are not limited to aircraft components such as avionics, landing gears, engines, wings, flaps and other oversized and/or dangerous goods and perishable components requiring dry ice. Must be able to provide several options to the customers/network in regards to airlines, departure locations, trucking possibilities, counter to counter arrangements, hand carries, and interline possibilities. Your role involves overseeing the end-to-end logistics process, handling documentation, and providing exceptional customer service to clients.

NOTE: This role involves working on a rotational 24/7/365 shift which includes morning, afternoon, night, weekend, and holiday work which rotates among the team members according to a predefined pattern.

Duties and Responsibilities

• Ensure proper handling of AOG shipments from pick up to delivery and continuous information flow between shipper, consignee, customer and DSV network.
• Organization and coordination of Import/Export/Domestic AOG shipments (Aircraft on Ground) within DSV network (National and Global), including hazmat cargo, oversize shipments, monitoring customs clearance with local branch or RLF department.
• Daily data entry into AOG Desk log and record filing for record purposes and for review analysis by upper management when needed.
• Communicate with local branches, shipper, consignee, Schenker Network as necessary to ensure proper handling of shipments and on-time delivers. This includes daily communication with parties such as co-workers, vendors, suppliers, customers, airlines, subcontractors, third-parties, and nationally & internationally based shippers.
• Monitor and control AOG operations with Customers, Branches, and Network to ensure proper level of service.
• Ensure information flow to/from customers, to/from local branches and to/from Network via phone, fax, email, and web based application.
• Timely preparation of daily AOG shipments in strict adherences to USA branch and airline regulations and cut off times.
• Ensure all documentation guidelines are met by the local branches according to the TSA regulations.
• Directly responsible for the daily maintenance and coordination of AOG shipments, client relationship development, and account servicing for key accounts based on customer contracts and SOP’s.
• Audit shipper paperwork and international transport documentation for completeness and accuracy.
• Booking with airlines for international US export shipments to worldwide destinations selecting the best alternative based on the specific product location, cargo specifics, customer requirements, and transit time.
• Arrange shipment collection with trucking companies and integrators to ensure product is safely and efficiently transported to the departure airport.
• Pricing of AOG shipments nationwide to and from all worldwide locations according to customer needs. Responsible for USA import and export pricing, as well as collecting pricing from global locations for US customers.
• Monitoring and safe handling of aircraft engines nationwide on both import and export basis within customer and company requirements working in close coordination with qualified approved vendors.
• AOG Desk Coordinator is working on a rotational 24/7/365 shift which includes morning, afternoon, night, weekend, and holiday work which rotates among the team members according to a predefined pattern.
• Must ensure 24/7 reactivity, courtesy, and efficiency during their respective assigned shift through proper Customer Service skills.

Educational background / Work experience