Functional Designer

Company Description

Logic20/20 invests in being a “Best Company to Work For,” where talented people come together to deliver exceptional solutions. We bring clarity, insights, and optimization to enterprise organizations spanning technology, telecommunications, utilities, healthcare, and more.

We thrive as One Team, built on values:

• We Foster a Culture of We by prioritizing connection and collaboration.
• We Drive toward Excellence by investing in professional growth and cultivating thought leadership.
• We Act with Integrity by doing the right thing and bringing our best selves to the table.

To make it all possible, we’ve created programs, resources, and benefits that promote connection and help you evolve your career.

Job Description

Please note this is a primarily remote role, but onsite work in San Diego may be required up to once a quarter.

You'll work on a variety of projects at enterprise-level organizations. New projects mean new business objectives, new challenges to solve, and new teams – it's a chance to flex existing skills and build new muscle. You will be empowered to participate in key decision-making and use your skills, thought leadership, and passion to drive yourself and your team forward.

About the team

The Logic20/20 Digital Transformation team applies design thinking and next-gen technologies to solve our clients- toughest business challenges. You'll work side-by-side with architects, managers, and engineering consultants to gain a 360-degree perspective of the challenge at hand while contributing your unique perspective to help lead the development of innovative solutions.

About you

• You're obsessed with understanding customer needs and laser-focused on driving product requirements that align with them.
• You have a deep understanding of omnichannel customer journeys and the ability to identify opportunities for seamless integration and flow.
• You have proven experience working with cross-functional teams.
• You're a pro at integrating usability studies, research, and market analysis into product requirements to enhance user satisfaction.

Qualifications

• 5+ years of experience working in a software product management type role, managing teams across one or more workstreams in an Agile environment
• AWS functional experience; specifically with Amazon Connect, Amazon PinPoint, Amazon Lex, Amazon Q, and/or Amazon Textract
• Experience designing and managing omnichannel customer journeys at scale, handling high-volume interactions across text, voice, and self-service channels (including app updates and push notifications)
• Experience with conversation and flow design
• Certified AWS Cloud Practitioner

Preferred Qualifications

• Consulting experience is highly preferred
• Certified AWS Solutions Architect Associate or Professional

Additional Information

All your information will be kept confidential according to EEO guidelines.

Washington state base compensation range: $120,000 - 170,000, dependent on experience.

About Logic20/20 

To learn more about Logic20/20, please visit: https://www.logic2020.com/careers/life-at-logic  

Core Values 

At Logic20/20, we are guided by three core values: Drive toward Excellence, Act with Integrity & Foster a Culture of We. These values were generated and agreed upon by our employees—and they help us pursue our goal of being one of the best companies to work for and to work with. Learn more at https://www.logic2020.com/company/our-values. 

Logic20/20 Benefits

Why Logic20/20? It’s our goal to be one of the best companies to work for. One piece of the puzzle is an evolving set of benefits that extend past medical, dental, and 401(k). 

You will have 

• PTO & Paid Holidays – Worry-free time off to recharge and pursue your personal goals 

• Community & Committees – As part of our “Culture of We,” Logic20/20 invests in providing many social, interest, and learning opportunities 

• Referral Programs & Bonuses – Employee, project, and sales referral programs with paid incentives  

Equal Opportunity Statement 

We believe th