Program Manager, SaaS Implementation Services

ABOUT ODAIA
ODAIA nouno·da·ia | \ 'oh-day-yeah \ An Ancient Greek word referring to a salesperson’s “tools of the trade.”
Learn more about our company here. You can also find more information about the company and our products at odaia.ai.
ODAIA is a remote first organization, all our positions are WFH. 
ODAIA helps pharma sales and marketing teams by using AI to understand and predict customer behaviour. Our enterprise SaaS product MAPTUAL serves some of the most recognized Fortune 500 life sciences companies. By incorporating data and AI predictions in powerful ways, MAPTUAL’s users understand their customers (healthcare professionals, patients) on a deeper level and cater to their health needs more effectively. 
ODAIAns (what we call ourselves) are inspired to reinvent the future of how non-technical people leverage data in their day-to-day lives. We are passionate about solving complex problems in data, AI, engineering, design, and product, so our customers don’t have to. We live by the notion that “simplicity is the ultimate sophistication;” and making simplicity scalable is an even bigger challenge. That’s why we have a crazy talented team led by serial entrepreneurs, tech veterans, and life sciences experts.
OUR MISSION
Reducing patients’ time to therapy by facilitating meaningful interactions with healthcare providers, through human-centric software powered by AI. 
We’re also on a mission to build an innovative, diverse, and ego-free business, where trust, innovation and ownership are valued. You’re on a mission too? We’re here for it. We put an emphasis on career development for our employees, and the opportunities to grow are extensive.
WHAT’S ON OFFER
Reporting to the Chief Commercial Officer, the Program Manager, SaaS Implementation Services has a proven track record of successfully delivering complex SaaS implementation projects on time and within budget, with exceptional communication, ownership and project leadership skills.  The Program Manager is responsible for managing the full project lifecycle of implementation, from scoping and planning to execution and delivery in collaboration with others in the Business Acceleration Team.

WHAT YOU WILL DO

• Develop and execute project plans, including timelines, budgets, resource allocation, and risk management strategies
• Collaborate with clients to understand their business needs and goals, and develop tailored solutions that meet those needs
• Manage project teams, including internal resources and external partners, to ensure project deliverables are met on time and within budget
• Communicate project status and progress in an ongoing basis to internal stakeholders and clients, and address any issues or concerns promptly
• Identify and resolve project risks and issues, and escalate when necessary
• Continuously improve project management processes and methodologies to drive efficiency and effectiveness
• Ensure the successful execution of customer implementation, onboarding and delivery of our current and future product offerings, which now include MAPTUAL Field and MAPTUAL Sphere
• Facilitate and participate in inter-team and cross-functional collaborative discussions to solve problems, make decisions and drive progress
• Develop project management processes that can be automated with productivity tools for execution with smaller accounts

WHAT YOU BRING

• Proven SaaS implementation project management experience, with a track record of successful delivery
• Bachelor’s degree in a related field (i.e. Engineering, Computer Science, Business Administration) or extensive practical experience 
• 5+ years of experience in project management, with a focus on SaaS implementation services
• Experience managing complex projects involving multiple stakeholders and cross-functional teams
• Strong knowledge of project management methodologies, tools, and techniques
• PMP or other project management certification preferred
• Excellent communication and interpersonal skills, with the ability to effectively manage client relationships
• Demonstrated ability to drive results and meet project deadlines
• Passionate about delivering high-quality SaaS implementation services
• Exceptional communication skills, understands how to influence to both technical and non-technical teams and can motivate and drive progress towards a common goal
• A continuous learner who seeks and welcomes feedback to improve 
• Grand vision, low ego and able to make a big impact

WHAT WE OFFER

• A highly productive driven startup culture th