Service Executive, General Manager – WorkMarket

ADP is hiring a Service Executive, General Manager within our WorkMarket organization.

 

As a Service Executive within the WorkMarket organization, you will be accountable for leading the overall strategy, direction, and performance of the business. This role holds end-to-end accountability for revenue, service delivery, implementation, operations, and sales partnership, with full P&L ownership.

 

 In this role, you will set the long-term vision, drive enterprise alignment, and ensure successful execution across all facets of the business while fostering a high-performance, values-driven culture.

 

                                                        What are you waiting for? Apply today!

 

  WHAT YOU’LL DO: Responsibilities

• Manage a team of ~5 leaders across the US.
• Define and execute the strategic vision for WorkMarket aligned with enterprise goals.
• Own full P&L includes revenue growth, profitability, forecasting, and cost management.
• Lead sales alignment, customer expansion, and executive-level client relationships.
• Oversee service delivery, implementation, onboarding, and operational excellence.
• Drive innovation, scalability, and continuous improvement across the platform.
• Establish governance, KPIs, and performance metrics ensuring accountability.
• Drive the identification of strategic initiatives and projects, in partnership with the senior leadership team to manage the execution of the initiatives.
• Provides consolidated information and transparency with relevant reports that help in tracking and managing project, program, and portfolio performance.
• Identifies linkages and dependencies and detects systemic disconnects and bottlenecks, resolves communications and interface issues across organizational silos, and develops and manages relationships with key stakeholders.
• Builds and sustains a culture that prioritizes effective change management and accountability for governance across the organization
• Ensures organizational development and readiness through key partnerships
• Provides consultation and alignment with division and corporate projects and initiative management thought leadership.

Values-Driven Leadership Expectations

• Build Trust & Belonging: Inspire trust through self-awareness, inclusivity, and transparency while fostering a culture of belonging across teams.
• Grow Our People: Drive talent development, succession planning, and leadership growth aligned to organizational goals.
• Act Decisively: Use data, insights, and market trends to make strategic, timely decisions and manage risk effectively.
• Champion Change: Lead innovation and transformation, articulating a bold vision and driving organizational adaptability.
• Foster Collaboration: Break down silos, align teams, and enable enterprise-wide collaboration to achieve optimal outcomes.
• Execute Every Day: Set clear goals, measure progress, communicate transparently, and deliver consistent results.

 Success Measures

• Drive revenue growth, profitability, and market expansion
• Enhance client satisfaction, retention, and account growth
• Improve operational efficiency and ensuring successful implementation
• Strengthen employee engagement and leadership effectiveness

 TO SUCCEED IN THIS ROLE: Requirements

• This is a hybrid role (3 days in the office minimum). Qualified candidates will sit in one of the following locations: Maitland, FL, New York, NY, or in one of our NJ locations (Roseland, Parsippany, or Florham Park).
• 15+ years of executive leadership experience in a high-performance environment that has consistently demonstrated World Class Service comparable to ADP's mission with significant measurable results.
• Must have the ability to motivate and lead others; highly collaborative planning ability; superior business acumen, communi