VIP Support Agent

<p>Viva Wallet is a leading European cloud-based neobank, delivering the future of payments, now. With presence in 24 markets, it is the payment institution with the largest footprint in Europe. Viva Wallet's mission is to change the way businesses pay and get paid, offering truly unifying, yet localized, end-to-end advanced digital payments solutions and embedded banking services tailored to their needs. Latest innovations include “tap-on-phone Viva Wallet POS app” turning any Android mobile to a card terminal, and “Smart Checkout” payment gateway that can increase conversion by 21%. An advocate of sustainable cashless economy, Viva Wallet harnesses the power of their disruptive in-house technologies to provide digital payments services in 19 languages and 9 currencies, featuring over 24 payment methods.</p> <p><strong>(French, Dutch and English language skills are essential)</strong></p> <p>Are you a "tech savvy professional" with experience in troubleshooting? Are you familiar with the terms e-banking app, bank account/ sales reports, e-commerce checkout? Do you consider problem solving and effective communication as your strongest skills? If we have just described a typical day of yours, then YOU might be the EXPERT we are looking to join Europe’s fastest growing Fintech Company.</p><p><br/></p><p><strong>As a VIP Support Agent</strong><strong>/VIP Technical Support/ E-Commerce &amp; Technical VIP Support</strong><strong>, you will: </strong></p><ul> <li>Be a Viva "ambassador": act as point of contact for any technical e-commerce related issue of our high value customers</li> <li>offer the most suitable solution to customers' issues and become their trusted partner</li> <li>help customers integrate with our various supported plug-ins and payment tools troubleshot customers' integrations and help resolve any technical issues they might face</li> <li>diagnose and resolve problems using documented procedures and checklist.</li> <li>Be challenged to achieve predefined qualitative and quantitative targets</li> </ul><p><strong>Requirements</strong></p><p><strong>To be considered for this role:</strong></p> <ul> <li>1 - year as a 2nd level Technical Support Agent/ IT support, preferably in the Banking/IT/Telecommunications industry</li> <li>Have confidence with technology and familiar with CRM- systems, software and hardware, social media</li> <li>Customer focus and passionate about helping people</li> <li>Excellent use of Dutch, French and English languages.</li> <li> Creativity and a strong desire to solve IT Problems</li> </ul><p><strong>Benefits</strong></p><ul> <li>A competitive salary (based upon your skills and experience)</li> <li>A full-time contract</li> <li>Annual bonus, upon performance</li> <li>A smooth onboarding and continuous training on products and new systems</li> <li>A chance to grow within a fast-moving European Fintech Company</li> </ul><ul> </ul><p>Did you respond positively to 90% of our above needs? Does it meet most of your professional perspectives? </p> <p>Click on the blue space below and send us your resume!</p> <p>It will be our pleasure to call you! </p>