Technical Writer

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE…

The PEAK team is looking for a Technical Writer to guide our pursuit of crafting unparalleled content. We are seeking someone driven to convey technical concepts in clear, user-friendly documentation. This role involves collaborating with experts across various domains to develop articles, guides, and comprehensive documentation supporting Pure’s products and services. We’re searching for a driven, organized individual ready to challenge the status quo. Your expertise will aid in elevating our solutions and strategy within a growing Customer Experience (CX) organization. This individual contributor role reports to the Performance, Education, and Knowledge (PEAK) team as part of the global CX organization comprising Technical Services, Professional Services, Customer Success, and Pure PEAK. If you are a detail-oriented individual with a knack for translating complex information into clear, intuitive documentation, we encourage you to apply and become a member of a highly successful and growing team.

Key responsibilities:

• Identify and engage subject matter experts, product managers, solutions experts, and engineers to gather technical information.
• Simplify complex technical details for both technical and non-technical audiences.
• Develop and maintain various documents including guides, technical specifications, best practices, supportability, process enablement, blogs, and more.
• Provide expert guidance, with a consultative mindset, to ensure that the needs of the business are met via content delivery.
• Ensure technical accuracy and usability of content via extensive research, and hands-on labs.
• Establish templates, style guides, and standards to ensure consistency and excellence.
• Mentor Jr. Technical Writers while establishing high standards for excellence.
• Review and edit content for adherence to guidelines on grammar, style, and formatting.
• Provide agile support to end-users for rapid content enhancements.
• Utilize diverse content authoring tools for document creation including: WYSIWYG Editors, XML Authoring (DITA), and ServiceNow.
• Manage multiple projects simultaneously and work as an integral member of a team.
• Managing and contributing to a Darwin Information Typing Architecture (DITA) ecosystem:
• Create structured content and maintain version control 
• Manage content reuse libraries and components such as maps, topics, and keyrefs.
• Maintaining and managing content version control.
• Troubleshoot and resolve DITA-related technical issues, XML Validation errors, and content rendering problems.
• Provide training to colleagues on DITA best practices, principles and tools.
• Collaborate with Learning & Development professionals to connect the training curriculum with supporting documentation.
• Apply information design principles to determine the ideal modality for the learner’s context.
• Stay updated on industry best practices and methodologies.

WHAT YOU’LL NEED TO BRING TO THIS ROLE

• Bachelor’s degree or equivalent practical experience in writing, content creation, or communication.
• 5+ years experience of technical writing experience
• Proficiency in English.
• Exceptional writing, editing, and verbal