Community Branch President

MAJOR RESPONSIBILITIES:
Plans, develops, and executes Associa’s cascaded business objectives, utilizing a combination of personal accountability
alongside branch team leadership and empowerment.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned.
Partners with company executive leaders to plan business objectives, to develop organizational policies, to
coordinate functions and operations between branches, ancillary companies and home office departments

Leads the cascaded respective branch management planning, including budgeting

Leads the overall respective branch’s performance in employee experience improvement (affecting employee morale),
client experience improvement (impacting both client retention & client growth) and financial profitability; this will
be measured via branch-specific Balanced Scorecards

Oversees the branch management agreement renewal process; actively promotes maintenance operations
Understands Ancillary Company importance and actively engages branch staff to attain higher adoption rates with
clear Community Association/ Strata Manager program support

Prepares branch management reports and financial statement responses timely to determine objective completion
progress, assisting branch leadership in modifying management plans to adjust current realities and target still
achieving committed objectives

Plays an active role in ensuring timely branch corporate Accounts Receivable collections and internal controls
environment improvement, based upon Internal Audit reports and training

Educates branch teams regarding company policies and procedures compliance, as well as compliance with
federal and state laws

Provides motivational mentoring and coaching to branch teams, in order to support them accomplishing annual and
quarterly business management objectives within the related areas of responsibility

Evaluates performance of branch teams for compliance with established company policies and objectives and their
contributions in attaining objectives and is responsible for the hiring and firing of branch executive employees
Serves in various capacities on executive committees, covering areas such as management, operations, etc.

SUPERVISORY RESPONSIBILITIES:

Manages a branch leadership team who, through subordinate leaders, supervise employees in the Operations,
Services, Communications, Marketing, and Maintenance Departments. Is responsible for the overall direction,
coordination, and evaluation of these business units via the Branch Management Plan, Balance Scorecard Reviews and
individual Planning & Performance Review cycles.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training key personnel; planning, assigning, and directing work;
appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

EDUCATION and/or EXPERIENCE:
Bachelor's or advanced degree in business administration or related field, five plus years of continuous leadership experience
in property management or a related service field; or equivalent combination of education, experience and/or training

LANGUAGE SKILLS:
Ability to read, analyze, and interpret complex business documents. Ability to respond effectively to sensitive employee and/
or client inquiries or complaints. Ability to make effective and persuasive speeches and presentations on controversial or
complex topics to executive leadership, public groups, employees, vendors, homeowners and/ or boards of directors

REASONINGABILITY:
Ability to define problems to root causes, collect data and interview key stakeholders, establish fact patterns, and develop
good business judgment rule conclusions
OTHER SKILLS and ABILITIES REQUIRED:
Demonstrated knowledge of the community association management industry, including business management practices,
financial requirements, marketing, and operations

Ability to relate effectively with Boards of Directors members, community members, vendors and employees and resolve
conflicts and problems expeditiously and effectively

Ability to provide effective leadership, direction, and team building – including empowerment to resolve normal service
delivery issues at front-line levels of the organization

Demonstrated strong talent management skills, including the ability to effectively select, appraise, motivate/ influence, and
develop subordin