Supervisor Retail

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation. 

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career! 

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.  

Job Description

This position is responsible for providing the supervisory leadership, direction and resources to effectively manage retail stores, daily departmental operations and special projects in support of the theme park.

• Maintain and track daily, weekly and monthly sales results
• Manage inventory goals by ensuring proper discount are given and clearance is marked correctly
• Be familiar with daily, weekly, monthly and year-end sales goal
• Ensure financial losses are minimized by maintaining internal, external and Loss Prevention compliance
• Ensure daily schedule maximizes guest service and maintains operational standards
• Confirm guest service compliance, including: Greeting, positive interaction and providing an efficient checkout process to elevate Guest Satisfaction programs (GSAT).
• Develop and maintain project labor budgets.  Assist with the development of operating budgets and adjust operations as necessary to identify and control budgets, including weekly work schedules
• Achieve job results through the coaching, counseling and discipline of associates; monitoring, planning and appraising job results (with assistance from  Sr. Management)
• Provide feedback and suggestions regarding employee training and development
• Maintain training programs addressing Guest engagement, product knowledge, sales skills, store operations and safety issues
• Ensure proper, Take 2, hiring and training, rehearsal, and proficiency training are maintained
• Lead workforce planning, reward and recognition planning, employee events, and ESAT action planning
• Ensure the stores environment is professional and demonstrates commitment to high quality standards
• Maintain flawless Housekeeping and Shop-keeping standards
• Communicate with Sr. Management/Visual Merchandising Team to ensure merchandise replenishment supports the product vision and integrity of unit
• Execute the effective use of merchandise presentation standards to ensure optimal sales potential is reached
• Provide feedback and suggestions to distributors regarding merchandise assortments and inventory levels
• Ensure merchandise “clarity of offer” is prevalent and consistent to highlight and maximize sales potential; Maintain stores signage kit and standards
• Share input with Sr. Management in developing the merchandise strategy of retail location
• Share appropriate information with company peers to build camaraderie
• Provide additional support for special events and projects, and venue supervision etc.

This position is